Lead design, implementation, and evaluation of company-wide training and onboarding. Manage training staff, budgets, logistics, national franchise trainings, trainer performance, and training ROI. Develop materials, schedules, and partner with departments to support organizational growth and events.
Under the direction of the COO, the Director of Training must be highly organized and personally motivated to provide a comprehensive and superior training program that meets the needs of the organization. The Director of Training directs, analyzes, designs, implements, and coordinates training locally and nationally.
PRIMARY FUNCTIONS/RESPONSIBILITIES
- Manage to Profit and Loss statement of the training department, and build yearly budgets.
- Manage Training Department staff.
- Assess the needs of each department and design and implement appropriate training and onboarding.
- Define outcomes of training and the means to achieve those outcomes, track outcomes to determine ROI.
- Manage, measure, and evaluate Trainers’ performance.
- Develop training programs and materials for workshops, presentation and trainings.
- Implement evaluations to understand the strengths, weaknesses and opportunities for training.
- Partner with Company-Center Operations, all departments, and Franchise Operations Departments to develop training priorities and support regional trainings.
- Provide training nationally for franchisees.
- Manage the logistics of training, oversee the selection of locations, catering, utilization of materials, supplies and equipment.
- Develop and implement training schedule.
- Manage correspondence and events such as convention, regionals and High Achievers along with weekly trainings and additional support trainings for the system.
- Work with management team to support growth of company.
- Present trainings both locally and nationally when needed.
- Partner with other departments as needed to develop and implement training.
Additional Responsibilities
- Travel up to 25% to conduct trainings at remote locations.
- Bachelor’s degree required.
- Experience in computer-based learning required.
- Strong presentation skills.
- Management experience.
- Experience developing and managing various types of trainings.
- Fluent in use of Microsoft products – Word, Excel, PowerPoint, Outlook and SharePoint.
- Proficient in use of online training applications such as WebEx, GoToMeeting or Live Meeting.
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