The Director of Technical Account Management will lead a team to drive revenue and manage customer relationships, focusing on renewals and upsells of AI and SaaS products.
We’re looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post-sales organizations in high-velocity SaaS environments. As Director of Technical Account Management, North America, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. You’ll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long-term revenue impact.
Responsibilities
- Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
- Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
- Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
- Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
- Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account-growth execution.
- Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.
Requirements
- Ability to work on-site in our Boston office at least 3 times per week.
- 5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
- 3–5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency.
- Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
- 3–5+ years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change.
- Proven record of delivering renewal, retention, and upsell targets.
- Demonstrated success in pricing strategy, commercial negotiation, and value-based selling.
- Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus).
- Ability to interpret market signals and convert them into expansion and competitive wins.
- Excellent communication, negotiation, executive-level influence, and customer credibility.
Top Skills
Ai Products
Cloud Technologies
Cybersecurity
DevOps
Log Management
Observability
SaaS
Logz.io Boston, Massachusetts, USA Office
253 Summer St, Boston, MA, United States, 02210
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