Logz.io Logo

Logz.io

Director of Technical Account Management – North America

Sorry, this job was removed at 02:15 p.m. (EST) on Tuesday, Jan 20, 2026
Be an Early Applicant
Hybrid
Boston, MA
Hybrid
Boston, MA

Similar Jobs

43 Minutes Ago
Remote or Hybrid
United States
100K-135K Annually
Senior level
100K-135K Annually
Senior level
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Senior Services Advisor will lead project scopes, collaborate with stakeholders, manage client expectations, and ensure project deliverables within budget and timelines in the insurance industry.
43 Minutes Ago
Remote or Hybrid
United States
100K-150K Annually
Mid level
100K-150K Annually
Mid level
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Software Engineer/Senior Software Engineer will design, develop, and deliver high-quality software while supporting team collaboration and continuous improvement. They will engage in code reviews and technical discussions.
Top Skills: .Net/C#ApigeeDatadogGitlabJavaScriptKubernetesOpenapiReactSQL ServerTypescript
43 Minutes Ago
Remote or Hybrid
United States
65K-100K Annually
Mid level
65K-100K Annually
Mid level
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Inside Sales Consultant will manage the sales cycle, consult with insurance agents, and achieve sales quotas by leveraging technology solutions.
Top Skills: ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
We’re looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post-sales organizations in high-velocity SaaS environments. As Director of Technical Account Management, North America, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. You’ll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long-term revenue impact.

Responsibilities

  • Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
  • Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
  • Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
  • Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
  • Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account-growth execution.
  • Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.

Requirements

  • Ability to work on-site in our Boston office at least 3 times per week.
  • 5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
  • 3–5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency.
  • Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
  • 3–5+ years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change.
  • Proven record of delivering renewal, retention, and upsell targets.
  • Demonstrated success in pricing strategy, commercial negotiation, and value-based selling.
  • Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus).
  • Ability to interpret market signals and convert them into expansion and competitive wins.
  • Excellent communication, negotiation, executive-level influence, and customer credibility.

HQ

Logz.io Boston, Massachusetts, USA Office

253 Summer St, Boston, MA, United States, 02210

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account