Director, Strategic Account Management - CVS Media Exchange (CMX)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

The Director, Strategic Account Management will lead and develop a high-performing team of Senior Account Managers and Account Managers, driving strategic client relationships, optimizing media execution, and ensuring measurable outcomes for suppliers, advertisers, and agencies. This leader is responsible for team growth and delivering on business objectives through effective collaboration and innovation. The ideal candidate is a strategic and collaborative leader with extensive experience in account management, proven ability to develop high-performing teams, and a track record of driving measurable business growth through innovative media solutions and exceptional client partnerships.

Responsibilities include but not limited to:

• Team Leadership & Development

  • Lead, mentor, and develop a team of Senior Account Managers and Account Managers, fostering professional growth and a culture of continuous improvement

  • Set clear performance expectations, provide regular feedback, and conduct ongoing coaching to elevate team capabilities.

  • Share best practices and drive adoption of innovative strategies to maximize revenue growth and client satisfaction.

• Strategic Planning & Oversight

  • Partner with Industry Managers to oversee Joint Business Planning (JBP) efforts, ensuring alignment of media strategies with supplier and advertiser growth objectives

  • Guide the creation of campaign strategies and audience targeting recommendations across brands and product lines.

  • Approve strategic supplier growth proposals, leveraging deep understanding of client business goals and marketing objectives.

• Client & Supplier Relationship Management

  • Serve as executive sponsor for key supplier and advertiser relationships, ensuring high-level engagement and satisfaction.

  • Support the team in managing day-to-day business, resolving escalations, and identifying opportunities for incremental revenue.

  • Champion education of clients on performance metrics, insights, and optimization strategies.

• Campaign Execution & Performance Optimization

  • Oversee the end-to-end campaign lifecycle, ensuring precision in launch, optimization, and wrap-up across all accounts

  • Monitor campaign performance using KPIs and data-driven insights, guiding the team to optimize outcomes and deliver actionable recommendations.

• Cross-Functional Collaboration

  • Partner with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction

  • Ensure seamless execution and accurate delivery of campaigns through effective collaboration with internal stakeholders.

  • Support monthly billing processes and maintain oversight of campaign tracking systems.

• Strategic Influence & Thought Leadership

  • Present key issues, insights, and recommendations to senior leadership with clarity and strategic vision.

  • Influence supplier investment and drive growth through innovative media solutions and data-driven strategies.

  • Stay abreast of industry trends, analytics platforms, and emerging technologies to inform team strategy and client recommendations

Location:

This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 days a week (Tuesday - Wednesday):

• Boston or Wellesley, MA

• Woonsocket, RI

• New York, NY – Soho office

• Blue Bell, PA

• Chicago, IL

Required Qualifications:

• 10+ years’ experience in account management, media planning, digital marketing, or retail media (CPG/retail preferred), including upselling experience.

• 5+ years proven experience in leading and developing teams.

Preferred Qualifications: 

• Strategic Planning & Execution: Expertise in overseeing Joint Business Planning (JBP) and developing media strategies that align with supplier and advertiser growth objectives

• Client & Supplier Relationship Management: Ability to serve as executive sponsor for key accounts, ensuring high-level engagement, satisfaction, and long-term partnership growth

• Performance Optimization: Advanced skills in monitoring campaign performance using KPIs and data-driven insights, guiding teams to optimize outcomes and deliver actionable recommendations

• Cross-Functional Collaboration: Experience partnering with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction

• Analytical & Reporting Skills: Proficiency in performing in-depth data analysis, delivering accurate campaign performance reports, and presenting insights to senior leadership

• Mentorship & Team Development: Commitment to mentoring team members, fostering professional growth, and sharing best practices to support continuous improvement and revenue growth

• Communication & Presentation: Excellent written and verbal communication skills, with the ability to present clearly and effectively to internal stakeholders and external partners

• Strategic Influence & Industry Knowledge: Ability to influence supplier investment, drive growth through innovative media solutions, and stay abreast of industry trends, analytics platforms, and emerging technologies

Education

• Bachelor’s degree in Business, Marketing, or a related field or equivalent (HS Diploma and 4 years of experience) required

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.