Director, Software Engineering - Commerce Agentforce

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We are seeking an experienced and visionary Director of Engineering, Commerce Cloud Agentforce to lead our Commerce Cloud Agentforce team and deliver cutting-edge AI-powered features and products on our e-commerce platform. This leader will leverage advanced AI methods — including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI agent frameworks — to build transformative commerce experiences that delight customers and drive business value. If you thrive in a fast-moving environment, have a passion for mobile innovation, and want to be at the forefront of AI development, we want to hear from you!

What You Will Be Doing

• Team Leadership: Lead a team of 35–40 individuals, including 2–3 engineering managers, ensuring alignment, performance, and team cohesion.

• Team Building & Talent Growth: Recruit, mentor, and retain top engineers, fostering a culture of excellence and continuous development.

• AI-Driven Commerce Strategy: Define and own the technical vision for AI-powered ecommerce products in collaboration with key stakeholders.

• Innovative Product Delivery: Oversee design, development, and on-time delivery of impactful mobile features, balancing rapid iteration with long-term investments.

• Operational & Technical Excellence: Ensure performance, reliability, and scalability through best practices, monitoring, and hands-on technical guidance.

• Strategic & Cross-Functional Leadership: Drive collaboration across teams, translating technical goals for leadership and influencing long-term AI investments.

Required Skills

• 5+ Years in Engineering Leadership: Proven experience in an engineering leadership role, managing teams and driving complex technical initiatives.

• Commerce Leadership: Substantial experience leading B2C/B2B Commerce engineering teams, shipping high-quality products under rapid development cycles.

• 1+ years of experience with AI Integration (Preferred): Familiarity with integrating AI capabilities — e.g., on-device machine learning or cloud-based inference — into mobile products. Experience building and deploying AI-powered applications, with a focus on applying AI models to solve real-world user and business problems.

• Foundational AI Knowledge (Preferred): Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems, with a track record of evaluating new technologies for mobile use.

• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field, with proven leadership experience in Software Engineering.

Why Join Us?

• Shape the Future of Commerce – Drive groundbreaking AI-driven commerce initiatives that integrate seamlessly with advanced language models and cutting-edge retrieval systems.

• High-Impact Role – Influence strategic decisions, collaborate with leadership, and set the pace for mobile innovation in a fast-growing company.

• Growth Opportunities – Work alongside a talented group of engineers and AI researchers, expanding your knowledge and influence in a dynamic, forward-thinking environment.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

For Massachusetts based roles, the base salary hiring range for this position is $211,500 to $306,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.