Director, Revenue Operations

Job Title: Director, Revenue Operations

Department: Sales  

About the Role: 

We are seeking a strategic and experienced Director of Revenue Operations to lead and optimize our revenue operations initiatives. In this leadership role you will be responsible for driving operational excellence. You will work closely with cross functional teams and Revenue Operations Leadership to align on strategic goals, revenue growth, and ensure customer satisfaction.

This is a fast-paced and evolving sales environment that requires communication skills, the ability to multi-task, and work towards a deadline. The right candidate will possess a strategic mindset that will be able to partner with sales leadership and other Go to Market team members to ensure diverse thought leadership to scale and meet our overall growth objectives.  

What You'll Do:

• Process Optimization: Using strategy and critical thinking to lead the design, implementation and continuous improvement of scalable GtM processes.
• Data-Driven Insights: Work with growth leaders in the development and maintenance of dashboards and reports that track key performance indicators (KPIs).
• Technology Management: Manage the selection, implementation, and optimization of Revenue Operations tools and software (e.g., CRM, Customer Success platforms). Ensure that technology solutions support the team's goals and improve operational efficiency.
• Team Development & Enablement: Build and lead a high-performing Revenue Operations team. Develop and implement training programs to ensure the team is equipped with the knowledge, skills, and tools needed for success.
• Cross-Functional Collaboration. Serve as a key liaison between Customer Success, Sales, Marketing, Product, and Support teams. Ensure alignment on customer goals and facilitate seamless collaboration across the organization.

You’re a great fit for this role if:

• 7+ years of experience in Operations, CX & Strategy, with a demonstrated history of improving sales productivity, retention by providing data-driven insights preferably in the software/technology industry.
• Flexible, fast learner who thrives in a fast-paced work environment.
• Data-driven mind-set with proven experience utilizing metrics & insights as tools for informed decision-making.
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
• Strong financial acumen and understanding.
• Experience with Salesforce and integrations with third party apps and ERP
• Strong organizational skills and ability to prioritize and communicate managing deadlines and expectations, identifying blockers, and .
• Strong team leadership skills to continue growing and scaling GTM Operations organization.
• Excellent listening, verbal, written communication skills. Familiarity with drafting business requirements (including functional and technical components), use case, user story format and SOPs
• Experienced in G-suite and MS Office
• BA/BS in Marketing, Business Administration, Finance or related field required.

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based.
• The target pay range for this role is: $145,000 - $160,000.  This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. 

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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