Lead adoption and value strategy for QualityDocs by defining KPIs, analyzing usage data, identifying adoption gaps and at-risk customers, creating ROI value models and collateral, and partnering cross-functionally to drive customer modernization and post-implementation improvement services.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Within the QualityDocs strategy team, your focus is to serve as the Adoption and Value Specialist. You will architect the framework for how QualityDocs measures success and drives long-term customer loyalty. Responsible for analyzing data to understand what capabilities are poorly adopted and build plans to address adoption barriers. Works in a cross functional manner spanning product, strategy, sales, and services to identify risks and create visionary narratives that influence customers to modernize their processes. The role requires a deep understanding of the global quality life sciences document management space.
Opportunities are available across the United States for this role; this is a remote position. There is no work location requirement if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified U.S.-based candidates are encouraged to apply.
What You'll Do
- Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
- Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
- Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
- Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
- Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
- Identify leading indicators based on industry segment that identify customers at risk
- Partner with post implementation teams and business consulting for pathways to securing improvement services work
Requirements
- 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
- 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
- Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
- Ability to perform data analysis and develop KPI dashboards
- Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
- Ability to travel for customer meetings and presentations up to 20%
Nice to Have
- Experienced with developing business cases for change
- Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $125,000 - $300,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Top Skills
Document Management Systems
Kpi Dashboards
Qualitydocs
Veeva Boston, Massachusetts, USA Office
Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.
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