Director, Public Sector & Enterprise Programs

Description
About The Role
The Director, Public Sector & Enterprise Programs will lead the design and delivery of complex, multi-project programs spanning NinjaOne's Commercial Enterprise and Federal portfolios. This role combines strategic framework building with hands-on program execution, establishing the foundation for a scalable program management function as the company continues to grow. You will build from the ground up, designing the tools, processes, and reporting mechanisms that bring consistency and predictability to how programs are managed across the organization. You will operate as a one-person program office, driving execution directly while creating the standards and frameworks that will later support scale. This is a high-ownership role for someone who thrives in a build-phase environment, comfortable balancing strategy and execution while leading day-to-day planning, risk management, and delivery tracking across multiple concurrent initiatives. Success in this position depends on your ability to operate independently, execute tactically, and deliver measurable outcomes in a fast-moving, high-growth environment.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA.
What You'll Be Doing
Strategic and Foundational Responsibilities

• Develop and implement cross-functional program management standards, tools, governance models, and reporting processes that drive consistency and visibility across Commercial and Federal initiatives

• Design and maintain program management playbooks for consistent execution across Commercial and Federal projects

• Establish scalable processes for program initiation, planning, risk management, reporting, and change control, ensuring alignment with organizational goals

• Create scalable tracking and reporting mechanisms for program performance, resource utilization, and on-time delivery

• Lead the future development and maturation of NinjaOne's Program Management Office (PMO) capability, including future team structure, staffing plans, and performance metrics

• Serve as a trusted advisor to executive leadership and stakeholders providing insight into program health, risks, and strategic opportunities enabling informed decisions and cross-functional alignment

Program Delivery and Execution

• Manage large-scale, cross-functional programs composed of multiple interdependent projects, ensuring alignment with scope, schedule, budget, and quality objectives

• Develop, maintain, and review Integrated Master Schedules (IMS) across multiple initiatives, ensuring dependencies are clearly identified and managed

• Drive risk and issue management through proactive identification, mitigation planning, and escalation

• Facilitate regular program reviews and status updates, ensuring visibility of progress and accountability across teams

• Ensure contractual and regulatory compliance, particularly Federal engagements (e.g., data handling, reporting, and security standards)

• Coordinate with internal and external stakeholders to ensure timely delivery of program milestones and customer satisfaction

Leadership and Communication

• Operate as a hands-on program leader, driving execution directly while building the structure, tools, and processes that will mature into a future Program Management Office as the function expands

• Collaborate closely with Engineering, Operations, Sales, and Customer Success to ensure seamless program execution and alignment of objectives

• Serve as the primary point of contact for executive sponsors and customer stakeholders, providing strategic direction and clear communication of program status and dependencies

• Hold cross-functional and partner teams accountable through structured follow-up, transparent reporting, and consistent performance tracking

• Lead onboarding and alignment sessions for new programs, customers, and internal teams to establish expectations, processes, and delivery standards.

Operational and Administrative Responsibilities

• Schedule and lead recurring program cadence meetings (e.g., weekly project syncs, monthly executive reviews, quarterly steering committees)

• Oversee the development and maintenance of program documentation, including charters, dashboards, status reports, and after-action reviews

• Track and report on key performance indicators (KPIs) such as schedule adherence, budget performance, and customer satisfaction

• Manage program-level financials, ensuring accurate forecasting, resource allocation, and cost control

• Drive continuous improvement by collecting feedback and evolving processes to enhance efficiency and program outcomes

• Additional duties as assigned

About You

• 10+ years of experience leading complex, cross-functional programs at the enterprise level, ideally within a SaaS, technology, or services organization.

• Proven track record of building or scaling a Program Management Office (PMO) and implementing standardized tools, templates, and governance frameworks.

• Deep knowledge of program and project management methodologies (Agile, Waterfall, or hybrid), with demonstrated ability to manage Integrated Master Schedules (IMS) and large multi-workstream programs.

• Experienced in developing program charters, roadmaps, and performance dashboards that drive transparency and accountability across executive and delivery teams.

• Skilled in risk, issue, and change management, with a disciplined approach to mitigation planning, escalation, and decision tracking.

• Comfortable managing federal or compliance-driven programs, ensuring adherence to SOC 2, ISO 27001, GDPR, or FedRAMP standards.

• Strong financial acumen, including forecasting, resource planning, and cost control at the program level.

• Exceptional communication and stakeholder management skills, with a proven ability to brief executives, align cross-functional teams, and influence outcomes without authority.

• History of mentoring and developing high-performing program or project management teams.

• Proficient with modern program management and collaboration tools (e.g., Jira, Asana, Confluence, Power BI, or tableau).

• Operates with adaptability and urgency, excelling in fast-paced, high-growth environments

• Embodies NinjaOne's values: Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self- relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $190,000 to $230,000 per year.
For roles based in New York, the base salary hiring range for this position is $ 19 0,000 to $ 23 0,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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