Director of Product Management, Managed Services

Director of Product Management, Managed Services

Team: Product & Engineering

About Mimecast:
At Mimecast, we are dedicated to elevating our teams and delivering the best version of ourselves to our customers and partners. Our Product & Engineering teams are at the heart of innovation, driving the development and delivery of secure, scalable, and reliable solutions for our global client base.

Role Overview:
As the Director of Product Management, Managed Services, you will lead the strategic direction, delivery, and continuous improvement of Mimecast’s Managed Services offerings. You will be responsible for building and scaling a high-performing team, ensuring operational excellence, and collaborating cross-functionally to deliver exceptional customer experiences. This role requires a visionary leader with a passion for service delivery, customer success, and operational efficiency.

Key Responsibilities:

• Strategic Leadership: Define and execute the vision and roadmap for Managed Services, aligning with Mimecast’s broader business objectives.
• Team Management: Build, mentor, and lead a diverse team of service delivery professionals, fostering a culture of excellence and continuous improvement.
• Customer Excellence: Oversee onboarding, project management, and ongoing support for customers, ensuring a seamless and remarkable experience at every stage of their journey.
• Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Customer Success teams to drive service innovation and customer satisfaction.
• Operational Excellence: Develop and implement best practices, KPIs, and processes to ensure high-quality, scalable, and efficient service delivery.
• Stakeholder Engagement: Serve as a senior point of contact for key customers and internal stakeholders, representing Managed Services at the leadership level.

Qualifications:

• 5+ years experience leading Product for Managed Services or similar functions in a SaaS or technology environment.
• Strong background in service delivery, customer success, and operational management.
• Demonstrated ability to build and lead high-performing teams.
• Excellent communication, stakeholder management, and strategic planning skills.
• Passion for innovation, customer experience, and continuous improvement.

The base salary range for this position is $193K - $288K base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

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Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.