Director of PMO - 07152025

Job Title: Director of PMO  

Team: Project Management  

Job Location: Remote 

About Us: 

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.  

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need. 

About the Role:  

The Director, Project Management Office (PMO) is a strategic, visionary leader responsible for establishing, evolving, and championing the PMO as a true Center of Excellence. This leader will drive the adoption of best-in-class project management methodologies, ensuring that all business projects are executed with excellence, efficiency, and alignment to the organization’s strategic objectives. 

As a trusted advisor to executive leadership, the Director, PMO will influence enterprise-wide project selection, prioritization, and resource allocation, ensuring optimal value delivery, risk mitigation, and continuous improvement. This leader will foster a culture of high performance, innovation, and accountability while serving as a mentor and role model for project management professionals across the organization. 

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all managers are available to the organization when needed.

Ideal Candidate Profile

The successful Director, Project Management Office will be: 

• An independent, assertive, and self-confident leader (Captain/Venturer/Strategist) who thrives on challenge and innovation, always seeking to drive change and control the big picture. 

• A proactive, competitive, and results-driven problem solver who takes initiative, manages multiple priorities, and maintains focus in a fast-paced, dynamic environment. 

• Quick to connect, fluent, lively, and enthusiastic—engaging and influencing stakeholders at all levels with a persuasive and outgoing communication style. 

• Comfortable with risk-taking and rapid decision-making, able to adapt quickly to changing conditions and generate practical, innovative solutions. 

• Collaborative and motivating, able to build rapport, delegate effectively, and engage the commitment of others to achieve shared goals. 

• Accountable for business results, with a strong sense of urgency, high standards of achievement, and a commitment to organizational success. 

• Energized by variety, fast pace, and leading multiple, simultaneous projects—always learning, adapting, and seeking growth opportunities 

You Will: 

PMO Strategy & Leadership 

• Define and implement the PMO’s vision, mission, and operating model (centralized, decentralized, or hybrid). 

• Develop and continuously improve project management frameworks, standards, and tools to drive organizational consistency and excellence. 

• Establish and manage the PMO’s organizational structure, talent strategy, and succession planning. 

• Serve as a thought leader and change agent, championing project management maturity and organizational agility. 

Project Portfolio Oversight 

• Oversee the planning, execution, and delivery of the project portfolio, ensuring projects are on time, within scope, and on budget. 

• Lead the evaluation, intake, and prioritization of new project proposals, ensuring alignment with business strategy and resource capacity. 

• Monitor and report on project performance metrics, risks, and outcomes to executive leadership. 

• Drive the adoption of advanced project management methodologies (Agile, Waterfall, Hybrid, Lean, Six Sigma). 

Stakeholder Engagement & Communication 

• Cultivate strong, collaborative relationships with executive sponsors, business leaders, and cross-functional teams. 

• Provide transparent, data-driven updates on project status, risks, and opportunities to stakeholders at all levels. 

• Facilitate executive decision-making through insightful analysis and recommendations. 

Operational Excellence 

• Ensure compliance with PMO policies, standards, and regulatory requirements. 

• Drive process improvement and innovation, leveraging industry best practices and emerging technologies. 

• Manage resource allocation, vendor relationships, and budget for the PMO. 

Talent Management 

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. 

• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.  

• Provide guidance and mentorship to team members within your department and across diverse functions.  

• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement. 

Additional Responsibilities 

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.   
• This role will require up to 25% travel to support business operations, stakeholder engagement, and project delivery needs.

• Although we work in a remote-first environment, all roles requires in-person attendance at our headquarters approximately 2 times per year(in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.  

You Have:  

Education 

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field (required). 

• MBA or relevant Master’s degree (preferred). 

Certifications Required: 

• Project Management Professional (PMP) – PMI 

Certifications Preferred: 

• Agile Certified Practitioner (PMI-ACP) or Certified ScrumMaster (CSM) 
• Lean Six Sigma Green Belt (or higher) 
• Program Management Professional (PgMP) – PMI 

• Portfolio Management Professional (PfMP) – PMI 

• Certified SAFe® Agilist or equivalent Agile framework certification 

• ITIL Foundation (for organizations with significant IT project portfolios) 

• Prosci Certified Change Practitioner (or equivalent change management certification) 

Experience 

• At least 7 years of progressive experience in project/program management, with at least 5 years in a leadership role overseeing a PMO or large project portfolio. 

• Demonstrated experience leading cross-functional teams in a complex, fast-paced environment. 

• Proven track record of driving organizational change, process improvement, and project delivery excellence. 

Skills 

• Advanced project and program management across methodologies (Agile, Waterfall, Hybrid). 

• Superior risk, issue, and escalation management; adept at rapid problem-solving. 

• Mastery of project management tools (e.g., PPM, MS Project, SharePoint). 

• Excellent written, verbal, and presentation skills for stakeholder engagement and influence. 

• Ability to manage multiple priorities and deliver results under pressure. 

• Effective delegation, mentorship, and talent development. 

Knowledge 

• Deep understanding of project management and change management best practices. 

• Theoretical and practical expertise in technology and business process improvement. 

• Familiarity with compliance, regulatory standards, and operational risk controls. 

• Knowledge of cross-functional business processes and industry trends 

Attributes 

• Proactive, innovative, and action-oriented; thrives on variety and challenge. 

• Outgoing, poised, and persuasive communicator; builds strong relationships. 

• Decisive, accountable, and focused on achieving results through and with people. 

• Flexible and adaptable; learns quickly and responds effectively to change. 

• High standards for achievement, with a strong sense of urgency and accountability 

What We Offer:  

Softheon offers every full-time employee a comprehensive compensation and benefits package including:  

• For this position, we offer a base pay of $145,000 - $222,000/yr, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.   

• Work from your home company with a one-time home office stipend 

• Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents 

• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave 

• 15 days to discretionary PTO based on YOS 

• 9 additional paid holidays 

• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities 

*Please note that candidates applying for this position must reside within the United States.  

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.      

Join Softheon, and together, we'll shape the future of healthcare in America. 

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. 

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.   

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.