Director of Operations

## About Cost Effective Equipment Cost Effective Equipment helps customers get the equipment they need—reliably, efficiently, and at a great value. We focus on operational excellence, strong vendor and customer partnerships, and continuous improvement across our processes. ## Role Overview As Director of Operations, you will own day-to-day operational performance and help build the systems, processes, and team rhythms that enable scalable growth. This role is ideal for an early-career operations leader (0–5 years) who thrives in a hands-on environment, enjoys solving messy problems, and can translate goals into clear execution across people, process, and tools. ## What You’ll Do * Lead and improve end-to-end operational workflows (order-to-delivery, scheduling, inventory/asset flow, service coordination, returns, and issue resolution as applicable) * Establish operating cadence: daily/weekly metrics reviews, prioritization, and cross-functional coordination * Define and track KPIs (on-time delivery, cycle time, utilization, cost-to-serve, quality, customer satisfaction) and drive action plans to improve them * Identify bottlenecks and implement process improvements using SOPs, checklists, and automation where appropriate * Partner with Sales, Customer Service, Finance, and vendors to ensure smooth handoffs and consistent customer experience * Own vendor and partner performance management (SLAs, scorecards, escalation paths, and continuous improvement) * Support forecasting and capacity planning to ensure staffing, equipment, and logistics align with demand * Build and maintain documentation: SOPs, training materials, and operational playbooks * Lead, coach, and develop team members; set clear expectations and accountability * Drive operational readiness for growth initiatives (new locations, new product lines, new systems, or new service offerings) ## What Success Looks Like (First 90 Days) * Develop a clear understanding of current workflows, pain points, and performance baselines * Implement a simple, consistent KPI dashboard and operating cadence * Deliver quick-win improvements that reduce delays, rework, or customer escalations * Document core SOPs and clarify ownership across key processes * Create a prioritized roadmap for operational improvements over the next 2–3 quarters ## Required Qualifications * 0–5 years of experience in operations, logistics, supply chain, field services, customer operations, or a similar environment * Demonstrated ability to improve processes and drive measurable results * Strong analytical skills and comfort working with data (spreadsheets, dashboards, KPIs) * Excellent communication skills and ability to coordinate across teams and external partners * Bias for action: comfortable rolling up your sleeves and executing in a fast-moving environment * Ability to create structure—SOPs, workflows, and accountability—without overcomplicating ## Preferred Qualifications * Experience in equipment, rentals, distribution, logistics, or service operations * Familiarity with Lean/continuous improvement concepts (e.g., root cause analysis, 5 Whys, Kaizen) * Experience implementing or improving tools such as ERP, WMS, TMS, CRM, or ticketing systems * People leadership experience (formal or informal), including training and performance coaching ## Key Skills * Operational leadership and execution * Process design and documentation (SOPs) * KPI development and performance management * Cross-functional collaboration * Vendor/partner management * Problem solving and root cause analysis * Project management and prioritization * Customer-first mindset ## Work Location United States (location and travel expectations may vary based on business needs). ## Why This Role This is a high-impact opportunity to shape how operations run day-to-day and to build scalable systems that support growth. You’ll have broad ownership, visibility into the business, and the chance to make improvements that customers and teams feel immediately.