Director of Human Resources

Omni Boston Hotel at the Seaport

The Director of Human Resources is responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations. 

Responsibilities

Culture 

• Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings on a rotation basis. 

• Engage with associates by walking around the property several times a day. 

• Drive a strong Omni culture by planning and executing associate events. 

• Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans. 

• Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance. 

Employee Relations  

• Foster a positive work environment that promotes employee engagement and morale. 

• Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective. 

• Address associate concerns and ensure fair and consistent application of policies and procedures. 

Recruitment  

• Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions. 

• Attend off-property recruitment events/job fairs. 

• Partner with Shared Services for fulfilling roles and coordinating on-property job fairs. 

• Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment. 

Administrative 

• Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments. 

• Support Shared Services and act as on-property liaison for benefits and recruitment. 

• Participate in the Hotel’s budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department’s expenses are in line with expectations. 

Compliance 

• Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed. 

• Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
• Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment. 

• Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker’s compensation incidents/accidents and partner with monthly safety meetings. 

• Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information. 

Learning & Development 

• Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards. 

• Implementation of Omni’s hourly training programs and management development programs to include Power of Engagement and Manager orientation. 

• Build the talent bench through continuous and engaged/strategic succession planning. 

• Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms. 

Strategic Leadership 

• Develop and implement HR strategies aligned with the hotel's and Omni's overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues.

Qualifications

• Four or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry. 

• Union experience preferred. 

• Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances. 

• Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service. 

• Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem solving abilities. 

• Proficient in computer skills, including Microsoft Office and Windows. 

• A bachelor’s degree is preferred but not mandatory; equivalent experience will be considered. 

• PHR Certification preferred.  

• Must be able to work a flexible schedule including nights, weekends and holidays. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].