Director of Finance & Operations

There are 55 million Americans over 65 living at home, and their families are anxious in ways that go far beyond "I hope mom's alright." We built a phone that works out of the box, AI check-in calls that surface how she's really doing, and a family app that replaces daily dread with peace of mind. Families tell us they used to wake up with a knot in their stomach. They don't anymore.

It is working, with tens of thousands of active customers, a strong financial position, and investors including the YC Continuity Fund behind us.

We are looking for a hands-on owner of finance and operations: a do-er who makes finance a real partner to every leader in the company and runs the operations that keep it moving. You will put the numbers at the center of how we make decisions including telling us when we should be investing more, not just less. This is not a role for someone who wants to hire a team and manage from above. You will build the model, sit in the budget reviews and negotiate the contracts yourself. If building the financial and operational backbone of the company that brings peace of mind to millions of seniors and their families is how you want to spend the next few years, we'd love to talk.

What you'll own

• You'll turn the P&L into something every leader uses. You'll run department budget reviews, track pacing against plan, and make sure each leader knows their numbers and what to do about them.
• You’ll build and own a clear financial reporting framework, including dashboards and KPIs that connect revenue, customer acquisition and cash flow to ensure leadership has reliable, actionable data to execute strategy.
• You’ll find the money. You’ll dig into contribution margin by cohort, marginal CAC by channel, payment failures and involuntary churn, processor fees and pricing. You’ll tell us where the next dollar should and shouldn’t go, then work with the owning team until the number moves.
• You'll maintain the forecast and be the voice of our cash position, so the co-founders make spending and hiring decisions with a clear view of what they cost. You'll build the hiring roadmap and headcount plan, review it with leadership on a regular cadence, and work with our Head of People on compensation strategy.
• You'll own accounting and the close. You'll manage our third-party accounting firm, hold them to a fast and accurate month-end, and modernize the stack underneath it (you'll likely want to bring on something like Rillet).
• You'll do the work yourself. For now you are the function: you build the model, pull the data and write the analysis. You'll likely make one hire in 2027, and you'll decide where it helps most, whether that's accounting, operations or something else.
• You'll establish and maintain financial controls, oversee tax compliance and audit readiness, and ensure our financial processes scale with the business without creating unnecessary bureaucracy. 

• You’ll make sure we’re investing as hard as the returns justify. We’re cash flow positive with strong margins, so the question is rarely whether we can afford growth. It’s how much more we should be funding, and with what capital. You’ll compare marginal returns with the cost of debt and equity and push us to use capital when the math says go.
• You'll work with a debt partner, and if we need more, you'll source additional debt or venture partners and manage that process.
• You'll bring your own relationships with lenders and investors, so those conversations start warm whenever we need them.
• You'll own investor reporting, so the people backing us always know where we stand.

• You'll own inventory planning, supply chain and our 3PL, so we always have the right hardware on hand without tying up cash in oversized orders.
• You'll negotiate and manage our vendors. There are many: telecom carriers, our 3PL, our HRIS, software and more. You'll know what we pay, what we should pay, and when each contract is up.
• You'll own telecom regulatory and tax compliance, legal and insurance. Outside firms do most of the work; you direct them, make the calls, and make sure nothing reaches the co-founders that doesn't need to.
• You'll own IT and security, making sure a distributed team has the tools and access it needs and our customers' data stays protected.

• You've been a hands-on finance lead at a high-growth, venture-backed company, close enough to the work that you built the model and ran the budget reviews yourself. We care more about what you've done than how senior your title was.
• You’ve run finance for a high-volume consumer subscription business. You think in cohorts, cash payback and marginal returns, not blended averages, and you’ve managed churn, retention and payback as levers rather than reported on them.
• You've been the finance partner to a large marketing budget. You can tell a growth team which dollars are working, and you've held the line when they weren't.
• You've run the finance side of both debt and venture raises, and you have lender and venture relationships you can call on.
• You're a partner, not a scorekeeper. And you’re direct enough to tell a CEO when the numbers don’t support the plan, or when the plan isn’t ambitious enough.
• You still love doing the work. You'd rather build the model yourself than brief someone else on it, and you're comfortable being a function of one before you hire.
• You've owned operations beyond finance: vendors, contracts, outside counsel, inventory or logistics. You say "let me figure it out" rather than "that's not Finance's job."
• You negotiate well. You've taken real cost out of vendor contracts and can show the before and after.
• You’re comfortable operating with imperfect data, identifying what matters most and making sound decisions without waiting for perfect information.
• You can balance strategic thinking with execution, moving comfortably between board-level discussions and detailed financial analysis.

• You've worked at a company that sells both software and hardware, and you've managed inventory, a 3PL and hardware COGS alongside subscription revenue.

No telecom background is needed.

We're a fast-growing, YC-backed company built on curiosity, a bias toward action, and a founder mindset. We'd rather ship something small and learn than debate it for a month. This role is fully remote; our team is distributed across 12+ countries. You'll report directly to Ellie Lasater-Guttmann, co-founder who runs Growth and G&A. You will sit on the leadership team.

Annual salary range $230-$270k + equity

Medical, Dental, Vision, Life, 401k with Employer Match

International offsites 3-4 times per year. Remote work otherwise.