Director, Enterprise Sales, AI & Experience Orchestration (Overlay Team)-1

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services, Inc. seeks Director, Enterprise Sales, AI & Experience Orchestration in Menlo Park, CA.** Telecommuting allowed for this position.** Travel Required: Domestic and international travel required (at least 50%).

Job Description:  Serve as a strategic overlay and AI thought leader across the Genesys sales organization, bridging technology, customer strategy, and revenue impact. Lead cross-functional AI growth

initiatives, partner with field sales teams to accelerate AI adoption, and represent Genesys thought leadership in market-defining conversations about the future of Agentic AI and experience orchestration. Serve as the sales overlay for AI, supporting account executives, solution consultants, and partners to drive pipeline growth and AI revenue acceleration. Define and execute AI go-to-market programs aligned with strategic industry verticals and enterprise segments. Partner with Product and Marketing to translate complex AI capabilities into business outcomes for customers — from automation and augmentation to autonomy. Guide customers on AI transformation strategy across Genesys Cloud CX, helping them evolve from reactive automation to proactive, agentic experience orchestration. Incubate and launch new AI-driven products and features from ideation through market scaling — acting as the bridge between R&D, product, and sales execution. Identify and evangelize emerging AI trends, tools, and frameworks that advance Genesys’ leadership in conversational, generative, and agentic AI. Customer & Market Evangelism: Act as a trusted advisor and strategic AI transformation partner to executive stakeholders across Fortune 1000 customers and global brands. Deliver high-impact keynotes, thought leadership sessions, and executive workshops that inspire and educate C-level audiences on the role of Agentic AI in transforming CX. Represent Genesys at major AI and digital transformation forums worldwide, reinforcing the company’s position as the leader in safe, scalable, enterprise-grade Agentic AI. Internal Leadership. Coach and enable sales teams on AI differentiation, data governance, and competitive positioning. Partner with Genesys AI Specialists and Product Management to continuously improve sales readiness, objection handling, and AI ROI storytelling. Champion responsible AI, privacy-by-design, and human-in-the-loop governance practices across all customer engagements. Telecommuting allowed for this position. Travel Required: Domestic and international travel required (at least 50%).

Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning or related field plus eight (8) years of experience in a computer-related occupation. In lieu of a Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning or related field, the employer will accept two (2) additional years of experience in a computer-related occupation.

The position requires three (3) years of experience in all of the following:

• experience executing enterprise go to market for AI enabled SaaS/CCaaS solutions, including developing sales plays, delivering field enablement and deal coaching, and presenting executive-level value narratives for large enterprise accounts.
• experience positioning and solutioning enterprise CCaaS capabilities across voice and digital channels, including AI-enabled automation and decisioning on Genesys Cloud or comparable CCaaS platforms, using at least two of the following capability areas: virtual agents/conversational AI, agent assist/copilot, predictive routing/engagement, and speech/text analytics.
• experience in customer-journey mapping and building experience-orchestration roadmaps that align AI automation, routing strategies, and operational workflows to measurable CX and operational outcomes in large enterprise contact centers.
• experience designing and leading AI Proof-of-Concept / Proof-of-Value engagements, including defining success criteria, measurement plans, and ROI/TCO business cases tied to KPIs (including containment, AHT/efficiency, CSAT, conversion).
• experience supporting enterprise AI commercialization and deal governance, including leading technical sections of RFP/RFI responses and coordinating with Legal/Commercial stakeholders on procurement requirements, SLAs, and commercial terms impacting AI deployment.

The position requires two (2) years of experience in all of the following:

• experience supporting AI product lifecycle activities from market validation/pilots through launch enablement and scale, including integration planning with major cloud and partner ecosystems for enterprise AI deployments.

The position requires any amount of experience in all of the following:

• global experience working with diverse teams, customers, and regulatory environments.

Telecommuting allowed for this position. Travel Required: Domestic and international travel required (at least 50%).

Salary range:  $224,661.00 to $234,661.00

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.