Jobs at Genesys

Own and execute content strategy for Genesys.com and digital channels to drive organic growth, engagement, and conversions. Create and optimize SEO-driven web experiences, landing pages, and solution content using keyword and performance data. Ensure content performs in semantic search and LLM-driven discovery, collaborate with UX/CRO/analytics, manage content workflows and localization, and translate complex product narratives into clear, audience-tailored assets.

The AI & Experience Orchestration Director drives AI solutions in customer experience, collaborates with sales teams, and ensures successful AI implementations. This role requires strong expertise in AI, customer experience, sales strategies, and influencing others to achieve sales goals.

Lead the global AI sales strategy, managing a distributed team to drive revenue through AI-powered customer experience solutions. Collaborate with internal teams and engage with customers to ensure successful AI adoption and business outcomes.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

The Senior Manager will lead Order Management operations in the Americas, ensuring efficient order processing, operational performance, and enhancing customer experiences through process improvement and automation initiatives.

Lead the Sales Transformation team focusing on AI strategy, workflow management, CRM migration, and sales technology optimization. Drive change management and stakeholder engagement while ensuring effective team leadership across multiple initiatives.

Lead end-to-end delivery and optimization of strategic global web initiatives. Coordinate cross-functional teams (Marketing, UX, SEO, Analytics, Engineering) to manage roadmaps, dependencies, governance, risks, launch readiness, and KPI-driven measurement. Apply Agile frameworks to improve predictability, stakeholder alignment, and continuous improvement across website redesigns, platform enhancements, and campaign launches.

Lead and coach a team of Customer Success Managers to drive customer retention, growth, and advocacy. Own executive relationship management, executive business reviews, QBRs, adoption and outcome-driven success strategies, cross-functional alignment with Sales, Professional Services, and Renewals, and data-driven insights to expand product usage and mitigate risk. Accountability for portfolio health, renewals forecasting, and driving customer advocacy.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion across enterprise accounts. Define success metrics and scalable engagement models, manage complex customer lifecycles, partner with Sales/Services/Renewals, and use data to reduce churn and deliver measurable business outcomes.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The Account Executive will drive Greenfield opportunities, manage pipelines, conduct outreach, and collaborate with cross-functional teams to capture new business.