Teams at Genesys

Designs and delivers production-ready AI solutions for strategic enterprise customers using Genesys Cloud, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization while advising executives and technical leaders. The role develops reference architectures, integrates CRM, ERP, cloud, and data ecosystems, supports responsible AI practices, and helps customers scale agentic orchestration and omnichannel customer experience solutions.

Designs, develops, tests, and delivers customized digital bots, generative AI bots, and agentic virtual agents for enterprise customers. Responsibilities include bot-flow architecture, routing application development, integrations, customer workshops, effort estimation, Agile leadership, testing, UAT and QA support, technical consulting, solution demonstrations, training, knowledge transfer, and leading delivery. The role requires extensive CCaaS, bot, webhook, IVR, speech recognition, and customer-facing consulting experience.

Lead migration of financial data pipelines from Snowflake to AWS, design SOX-compliant dimensional models, build Medallion Architecture datasets, implement data quality, observability, CI/CD, and performance optimizations, and partner with stakeholders to deliver production-ready financial analytics at scale.