At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
At Axon, you’ll play a pivotal role in advancing our mission to protect life by supporting the teams that bring innovative technology to our customers. You’ll help shape the systems, policies, and processes that power scalable growth — ensuring every deal is executed with speed, clarity, and excellence.
As the Director, Deal Enablement Major Accounts at Axon, you will be a key enabler of the company’s commercial excellence for our Major Accounts sales segment — ensuring that our deals are structured, priced, and executed efficiently to support optimal customer satisfaction, while maintaining compliance, profitability, and supporting go to market objectives.
You’ll manage the day-to-day operations of deal enablement for sales to our major account customers, partnering closely with Sales, Finance, Legal, and Customer Success to streamline the Quote-to-Cash process.
This role requires a combination of strategic thinking, operational rigor, and a deep understanding of SaaS and hardware-based commercial models. You’ll be at the intersection of process, policy, and partnership — helping Axon scale with discipline while delivering an exceptional customer and internal sales experience.
What You’ll Do
Deal Enablement
Partner with Sales, Legal, and Finance to structure deals that balance customer needs with Axon’s financial and compliance standards.
Serve as the central point of contact for deal approvals, exceptions, and non-standard terms.
Support Sales teams through the deal process — from pricing strategy to contract execution — ensuring alignment with revenue recognition and discount policies.
Support the Senior Director and deal enablement team members in evolving deal governance and commercial playbooks.
Support of QTC Operations
Support the quoting process for major accounts, helping ensure customer quoting and billing requirements are accurately reflected in contract documentation. Support accurate, timely quotations which are aligned with Axon standards.
Help support quote and approval turnaround SLAs, proactively addressing any potential bottlenecks to improve deal velocity.
Partner with the Salesforce CPQ/Billing and IT teams to enhance quoting approval workflows and automation.
Ensure quoting data integrity to enable accurate forecasting, billing, and reporting, with a goal of reducing post-contract amendments where possible.
Process Excellence & Systems Optimization
Drive continuous improvement of deal enablement and quoting processes — simplifying workflows while maintaining robust internal controls.
Identify and implement automation opportunities through AI, RPA, and improved system integrations.
Support the rollout of new pricing models, promotions, products, or policies, ensuring smooth operational adoption.
Stakeholder Partnership
Build trusted relationships with Sales leadership as a strategic business partner and problem solver.
Act as a bridge between Sales and internal support teams to drive issue resolution and enable faster deal turnaround.
Deliver insights and feedback to leadership on recurring friction points, policy gaps, and system improvements, providing proposed recommendations to be implemented.
Reporting & Insights
Track and report on deal metrics such as quoting turnaround time, deal accuracy, discount levels, and approval throughput.
Partner with Finance and RevOps to ensure clean data for forecasting and KPI reporting.
Surface insights to drive continuous improvement across the Quote-to-Cash lifecycle.
What You’ll Bring
Education: Bachelor’s Degree in Business, Finance, or related field.
Experience: 10-15 years of experience in Deal Desk, Commercial Operations, or Revenue Operations — ideally in SaaS, subscription, or hybrid SaaS/hardware environments.
Strong understanding of deal structuring, pricing, and revenue recognition principles (ASC 606 exposure preferred).
Proven track record of improving deal turnaround times and enforcing commercial governance while improving sales velocity.
Hands-on experience with Salesforce CPQ, Billing, Contract Lifecycle Management (CLM) tools, or equivalent platforms.
Exceptional communication and stakeholder management skills — with the ability to influence cross-functionally.
Analytical and detail-oriented mindset; comfortable balancing process rigor with operational agility.
Bias for action and commitment to continuous improvement.
Success Measures
Improved quoting accuracy and turnaround time.
Increased compliance with pricing and deal policies.
Reduced deal friction and improved Sales satisfaction.
Reduced post-close amendments
Enhanced visibility into deal metrics and commercial insights.
Location: Hybrid Presence based near our US Hubs - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Top Skills
Axon Boston, Massachusetts, USA Office
We're still exploring the city for the perfect location. Until then, you'll be working 100% remote. Enjoy the short commute!
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