Head of Customer Engineering

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

The Head of Customer Engineering plays a pivotal leadership role at Claritas Rx, serving as the primary technical interface for enterprise customers. This position is responsible for owning the customer-centric technology roadmap, developing robust solutions that address immediate and long-term business challenges, and ensuring seamless platform integration with client environments.

As a senior engineering leader, you will:

• Collaborate closely with customer success and product teams, driving technical problem-solving on strategic initiatives and day-to-day support.
• Serve as the trusted technical advisor in solution design and delivery, fostering innovation and building lasting relationships with business stakeholders.
• Guide a team of engineers with hands-on mentorship and technical oversight, instilling a culture of excellence, transparency, and continuous improvement.

Success in this role requires a consultative mindset, strong communication skills, and proven expertise in implementing data platforms, analytics-focused SaaS products, and technology solutions within the life sciences industry.

• Partner closely with customer success and product teams to deliver outstanding technology solutions that support customer needs, bridging the gap between commercial teams and engineering.
• Serve as the primary engineering leader supporting customers, including pre- and post-sales technical enablement, platform demonstrations, solution integrations, and escalated issue resolution.
• Own the customer success technology roadmap, proactively identifying opportunities to enhance platform value and efficiently respond to emerging customer requirements.
• Develop, present, and implement technical solutions that directly address business challenges for customers, leveraging strong stakeholder management and communication skills.
• Lead cross-functional engineering initiatives to ensure seamless integration of Claritas Rx’s platform with client environments, driving business outcomes and client satisfaction.
• Advise customers on best practices for platform use, data integration, and automation, often consulting on architecture, security, and compliance.
• Develop and mentor a team of customer-oriented engineers, fostering a culture of technical excellence and continuous improvement.
• Champion innovation by evaluating emerging technologies and leading the prototyping of new customer-focused features.
• Collaborate with account managers and business development teams to support proposals, solution design, and client presentations.
• Establish and maintain trusted, long-term relationships with clients, acting as the technical voice and advisor during solution design and delivery.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years’ experience in technology, software engineering, or customer engineering roles—preferably in a SaaS, healthcare, life sciences, or consulting domain.
• Proven track record at a leading consulting firm (e.g., ZS, Deloitte, Accenture, PwC, EY, McKinsey, BCG, etc.) with significant implementation experience on data platforms, analytics solutions, or data and analytics-related SaaS products.
• Deep understanding of cloud platforms (AWS), data integration, API management, and process automation.
• Hands-on experience with the technical delivery and deployment of large-scale data platforms and analytics solutions for enterprise clients, ideally in the life sciences industry.
• Familiarity with data engineering, data modeling, ETL pipelines, BI/reporting tools, and modern frameworks (Python, Java, FastAPI, Django, Spring Boot, etc.).
• Demonstrated success leading engineering teams supporting enterprise customers with solution delivery, technical onboarding, and ongoing technical account management.
• Solid grasp of software engineering best practices including Agile methodology, DevOps (Docker, Kubernetes), version control (GIT), and automated deployment strategies.
• Outstanding communication and stakeholder management skills, able to interact effectively with both technical and non-technical client teams.
• Experience in consulting or customer engineering with responsibility for pre-sales technical enablement, RFP response support, and solution architecture.
• Ability to rapidly learn new technologies and innovate solutions to complex customer challenges.
• Experience mentoring and developing junior engineers.
• Relevant industry certifications (AWS, Databricks, etc.) are desirable.
• Willingness to travel about 25% to support customer engagements, though actual travel may fluctuate depending on project requirements.

We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  

We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.

In addition to our great environment, we offer a competitive salary of $220,000 to $250,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are.

Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It’s time to fall in love with what you do!

At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note:
• All legitimate opportunities are posted first on our official website. Check there before trusting external listings.
• We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you.
• We never ask for fees or payments of any kind during the hiring process.
• Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required.
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