Director, Client Services (Media)

Job Title: Director, Client Service, Media

Job Location: Hybrid- Chicago, New York, Atlanta, Boston, Norwalk

About the Company

Kantar, the world’s leading marketing data and analytics company.  We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

About the team:

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

Primary Objective

• Deliver high quality / high impact insights, provide right level of service, and optimize efficiency of delivery

Essential Responsibilities

• Develop overall project roadmap and timeline to deliver agreed-upon scope within available budget to provide right level of service and optimize efficiency of delivery without sacrifice of quality.

• May lead a Client Service team

• Oversee day-to-day management of all project-related activities and maintain progress against project roadmap/timeline

• Leads collaboration across Solution teams to deliver cross-solution projects and insights to clients

• Engages with the client to properly comprehend client context in support of designing and delivering high quality work

• Has a strong understanding of Media capabilities, solutions and analytic methods and can articulate them for clients (and team)

• Understands project budget and margin

• Assist project leadership with design of fit-for-purpose research & analytical approaches that will guide development of strategy for clients’ brands

• Lead development of survey design, sample plan, analytic plan, weighting, analysis and reporting for medhigh complexity projects

• Leads analysis and reporting - identify and bring together compelling insights from the research and translate learnings into ‘so what’ recommendations for clients (Honing critical and analytic thinking skills)

• Building proficiency in interpreting modeling/advanced analytics

• Effectively utilize secondary research/information resources to round out analysis

• Package deliverables in a clear and useful way for clients

• Lead project-related client conversations, facilitate decision-making, and translate decisions into clear next steps

• May lead/support client workshops

• Consults with and presents insights and recommendations to clients

• Provides meaningful contributions in business development, with senior guidance as needed

• Coordinate and manage delivery with internal and external partners during all stages of the process

• Delegate to junior staff and oversee their work product

• Mentor and support the growth of junior team members

• Provides actionable feedback in a timely manner

• Keep full team apprised of progress and thoughtfully solicit their input throughout the project to ensure available expertise is fully leveraged

• Oversees completion of quality checks throughout project to ensure accuracy, identifying, raising, and solving project issues proactively as they arise. Use vast knowledge of account/industry to logic check data/deliverables

• May own staff utilization metrics for one’s team to ensure appropriate staffing, account alignment, account efficiency, and servicing

• Contributes to initiatives/shares learnings that improve, automate, and streamline processes

• Provide feedback (manage up) to senior staff where opportunities to improve exist

• Strong team orientation, values team members time and contributions

• Embraces our culture and ensures an inclusive and positive environment

• Contributes to/helps with ERG/social community meetings/activities

Essential Knowledge & Experience

• 5+ years of market research experience

• Knowledge of research methods

• Demonstrated experience performing custom research / analytics for multiple strategic research projects simultaneously from design to analysis and reporting

• Proven experience consulting with and presenting insights and recommendations to clients

• Excellent communication skills (verbal and written) with the ability to use logical reasoning and problem solving

• Can-do attitude with experience successfully managing complexity, is driven, takes initiative, demonstrates ownership and can manage challenging situations

• Strong project management experience and time management while delivering against multiple deadlines

• Bachelor’s degree in market research/marketing or related social science and analytic subject areas. Masters

preferred

Essential Skills & Capabilities

Managerial Skills

• Plans complex engagement/ job planning

• Excellent project management skills

• Motivates/ leads individuals & teams, stewards team culture

Technical/ Analytical

• Command of research methods and tools

• Provides technical and analytical leadership for maximum client impact

• Ability to master business tools (e.g., data management / cross tab and other proprietary tools)

Communication

• Clear and effective written and verbal communication skills

• Confidently delivers messages and exemplifies Kantar value

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in Illinois is 97,400.00 -162,300.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.