Director, Central Functions

Director, Central Functions | Specialty Dining

The Role

The Director will play a pivotal role managing front of house Specialty Dining operations, facility guest experience, operations, budget management and staff coordination. The Director will partner closely with the Executive Chef on menus, procurement and other food service-related operations. They are responsible for all aspects of the dining rooms, managing reservations and ensuring efficient and outstanding service.

The Director will play a key role in ensuring a smooth transition to a new facility/office and lead both the opening and ongoing operations. They will partner closely with the Workforce Planning & Real Estate team to ensure cohesion in managing physical space, visitor experience and related technologies for general meetings & events in the space.

This person is a key figure in ensuring a memorable and positive dining experience for guests, while also managing the front-of-house staff and operations with efficiency and integrity.

The Expertise and Skills You Bring

The Director will be a self-starter who is inquisitive and creative with a lens for operational and experiential excellence. The individual will be responsible for creating and executing a strategy and managing the operating model for associate and client engagement within our signature spaces. The individual will proactively collaborate with several groups/stakeholders to ensure smooth coordination and efficient service.

With a focus on welcoming, attentive and exacting customer service, the individual will showcase a strong attention to detail, flexibility and an ability to work in a fast-paced environment and adapt to changing situations. Looking for someone with a proven track record to work under tight deadlines on multiple, concurrent responsibilities and the ability to handle multiple tasks simultaneously and prioritize effectively.

Strong leadership skills with experience in training and mentoring staff are essential, as the role will train, supervise, and manage front-of-house staff, ensuring they adhere to fine dining standards and provide excellent service, as well as coordinate with kitchen and service staff for a seamless, outstanding experience.

The individual will have excellent verbal and written communication skills to work well with guests (executive and C-suite level) and staff including executive chef(s). Finally, the ability to handle customer issues, through the implementation of a feedback channel (handling complaints, ensuring guest satisfaction and a positive dining experience) and make decisions quickly and effectively is paramount.

• 7+ years’ experience in a professional setting

• Experience in a fine dining or upscale restaurant setting, including opening experience, a plus

Note: Fidelity is not providing immigration sponsorship for this position

The Team

This role is part of the dynamic Meetings and Events team, which collaborates with business partners on the planning, budgeting, and design of all internal and client events. The team manages over 1000 events a year with a focus on creating seamless and memorable experiences that support business and firm-wide objectives.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.