Leads account management and business development for a key Mastercard customer, including negotiations, customer satisfaction, strategic solution development, and business planning. Partners with cross-functional teams to address customer needs, achieve mutual goals, and deliver measurable results. Requires extensive payments industry, sales, networking, influencing, negotiation, analytical, and communication skills, plus fluency in Spanish and English.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
< >
• Responsible for all account management and business development activities for a key customer, including deal making /negotiations and monitoring customer satisfaction with MasterCard's support and solutions delivery• This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional solutions teams, systems and processes in order to prioritize and proactively meet customer's needs and challenges.
< >
• Extensive account management skills and sales experience • Payment industry experience and good knowledge of the payments markets• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies• Must demonstrate strong influencing and negotiation skills.• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.• Extensive industry knowledge and networking.• Have an entrepreneurial approach and vision.• Analytical skills from a product management/profitability perspective.• Outstanding influencing and communication skills • Bachelor's degree or sales experience within a Blue-Chip organization. Master's degree a Pus.• Fluent in Spanish and English.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
< >
• Responsible for all account management and business development activities for a key customer, including deal making /negotiations and monitoring customer satisfaction with MasterCard's support and solutions delivery• This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional solutions teams, systems and processes in order to prioritize and proactively meet customer's needs and challenges.
< >
• Extensive account management skills and sales experience • Payment industry experience and good knowledge of the payments markets• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies• Must demonstrate strong influencing and negotiation skills.• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.• Extensive industry knowledge and networking.• Have an entrepreneurial approach and vision.• Analytical skills from a product management/profitability perspective.• Outstanding influencing and communication skills • Bachelor's degree or sales experience within a Blue-Chip organization. Master's degree a Pus.• Fluent in Spanish and English.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Boston, Massachusetts, USA Office
Mastercard Boston, MA Office
Our downtown Boston office is strategically located in the financial district, a short walk from South Station - one of the busiest transportation center in New England - and the Seaport District - a bustling, waterfront neighborhood and the tech hub of the city.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manage small projects and defined workstreams within software and product teams. Coordinate engineers, testers, product owners, clients, and internal stakeholders; track progress, risks, resources, timelines, effort, and expenses. Support agile delivery, analyze complex issues, prepare leadership and client communications, lead meetings, develop recommendations, and assist with implementation. The role also contributes to consulting engagements, client relationships, and project delivery methodologies.
Top Skills:
KanbanExcelMS OfficeMicrosoft PowerpointMicrosoft ProjectRelease ManagementScrumSdlcSoftware Testing
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develops short- and long-form marketing copy and conceptual campaigns across TV, video, digital, social, banners, and print. Translates strategic briefs, brand guidelines, and customer insights into compelling, conversion-focused content. Collaborates with designers, presents work to internal and client audiences, manages multiple deliverables, identifies emerging trends, and creates holistic campaigns for financial services clients.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develops strategic, high-quality copy and creative concepts for Mastercard marketing campaigns across TV, video, digital, social, and print. Creates direct-response and brand content, translates briefs and insights into compelling campaigns, collaborates with designers, presents work to clients, and manages multiple deliverables. The role also requires identifying trends, supporting business growth, and applying client brand guidelines across communications.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

