Development Escalation Engineer - SSE

Job Description:

The Cloud Developer builds from the ground up to meet the needs of mission-critical applications and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems.
Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions.
Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.
The Cloud Developer provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications.

What you'll do:

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.
  Required Technical Skills
• Programming: Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting
• Cloud & Platform: Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices
• Networking & Security: TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos

Good to Have:

• Observability & Tools: Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis

What you need to bring:

• Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable.
• Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering.
• Strong debugging and analytical skills with distributed systems and microservices.
• Excellent collaboration and communication skills across engineering and cross-functional teams.
• Typically, 5-9 years’ experience.
  Success Measures
• Faster engineering resolution of complex production issues.
• Improved product quality, reliability, and observability.
• Reduction in recurring software defects.
• Increased engineering productivity through automation and tooling.
• Additional Internal Job Description

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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