The role involves supporting merchants in API integration, managing partner relations, building an AI knowledge base, and improving the merchant experience.
About SwipeAras
SwipeAras is a payments company built on Adyen's Balance Platform. We help merchants process payments, manage risk, and scale their businesses through modern payment infrastructure.
About the Role
We're hiring our first Developer & Partner Relations team member—a new role designed to accelerate merchant growth by making integration with SwipeAras as seamless as possible. You'll be the primary point of contact for merchants and their technical teams as they integrate with our platform, and you'll own the relationships with technology partners (NetSuite, Connective, and others) whose integrations extend the value of our API.
This is not an engineering role. You'll be the connective tissue between our merchants, our internal engineering team, and our partner ecosystem—guiding integrations, building out our support knowledge base, and training AI-powered support tools to help merchants self-serve.
What You'll Do
Merchant Integration Support
- Serve as the primary technical point of contact for merchants and their development teams during integration with the SwipeAras platform
- Guide merchants through API integration, answer technical questions, troubleshoot issues, and ensure successful onboarding
- Translate merchant needs and feedback to the internal engineering team
Partner Relations
- Own relationships with technology partners such as Oracle NetSuite, Connective, and other integration platforms
- Understand the technical capabilities and boundaries of each partner platform
- Define integration requirements that serve both the merchant experience and SwipeAras business goals
- Coordinate with partners and internal teams to bring new integrations to market
Support Infrastructure & AI Knowledge Base
- Build and maintain an internal support knowledge base using SparrowDesk (or similar platform)
- Train and refine AI-powered support tools so merchants can get faster answers to common integration questions
- Document integration patterns, FAQs, troubleshooting guides, and best practices
- Continuously improve the self-service support experience based on merchant feedback and ticket trends
Revenue Enablement
- Enable revenue growth by reducing integration friction and accelerating merchant time-to-live
- Identify patterns in merchant support requests that signal product or documentation gaps
- Advocate for merchant needs internally to improve the overall developer experience
What We're Looking For
- Experience in developer relations, technical support, solutions engineering, or a similar merchant/customer-facing technical role
- Strong understanding of APIs, webhooks, and payment platform integrations
- Ability to read and understand code (you don't need to be a full-time developer, but you need to be comfortable in technical conversations)
- Experience with or willingness to learn AI-powered support tooling (chatbots, knowledge base platforms like SparrowDesk/Intercom)
- Excellent written and verbal communication—you'll be translating between technical and non-technical stakeholders constantly
- Self-starter mentality; this is a new role and you'll be building processes from scratch
- Familiarity with payment platforms (Adyen, Stripe, etc.) is a strong plus
- Experience with ERP/e-commerce integrations (NetSuite, Shopify, etc.) is a strong plus
SwipeAras is an equal opportunity employer.
Top Skills
Ai-Powered Support Tools
APIs
Knowledge Base Platforms
Payment Platforms
Webhooks
Similar Jobs
Beauty • Robotics • Design • Appliances • Manufacturing
The Senior Technical Project Manager aligns project direction across teams, ensuring successful delivery of products on time while managing stakeholder communication and engagement.
Top Skills:
Cad ToolsCreoMicrosoft Office SuiteSolidworks
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
The Communications Manager will lead strategic communications for legislative initiatives, shape public narratives, mobilize advocacy, manage media inquiries, drive digital impact, and build brand authority in the crypto space.
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Manage client relationships, develop strategies for market share, improve products based on feedback, and optimize sales processes in the crypto sector.
Top Skills:
BlockchainCryptoData AnalysisGenerative Ai
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
