It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
- Attract, inspire, and enable a thriving ecosystem through proactive direct engagement, with a bias toward ‘learning and listening’ and transforming community members into champions.
- Establish yourself as a trusted technical peer and community advocate by generating innovative content, whether it is blog posts, videos, code examples, workshops, webinars, etc. You will have tremendous freedom in this space to be creative and generative.
- As you grow in this role, you will support production needs of the Developer Advocate team, helping scale content creation.
- Identify, plan, and execute amazing developer experiences like hackathons, workshops, and meetups
- Help build and scale events and meetups to drive community collaboration.
- Help your established networks of developers understand why they want to be developing on ServiceNow
- Participate in social media and blogging activities to drive developer awareness
- Identify and drive action on new channels to reach and engage with developers
- Partner with a cross functional team including Product Marketing, Product Management, Engineering, Events and Campaigns team to deliver our developer program content.
To be successful in this role you have:
- 3+ years of experience as a Developer Advocate or Developer Relations team member or related experience supporting Developer success.
- 6+ years of experience as a Developer or Engineer across any relevant disciplines including cloud software development, PaaS, SaaS.
- ServiceNow experience a bonus, but not necessary. A willingness to learn is!
- Video creation experience a plus, especially using Premier Pro.
- Experience speaking at technology conferences, blogging, video, and writing technical articles and contributing to popular open-source projects.
- Excellent communication skills as both a strong technical writer and a dynamic public speaker.
- Proven strong relationship building, especially in digital environments, to interact with peers, colleagues, customers, and third parties
- Travel: Up to 20% annually
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow Waltham, Massachusetts, USA Office
275 Wyman Street, 2nd Floor, Waltham, MA, United States, 02451
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