BCforward Jobs

Desktop Support

BCforward

Desktop Support

Reposted 2 Months Ago

Be an Early Applicant

In-Office

Billerica, MA

18-18 Hourly

Mid level

In-Office

Billerica, MA

18-18 Hourly

Mid level

Provide on-site installation, maintenance, troubleshooting and repair of desktop and laptop hardware, software and networking systems. Advise customers on preventative maintenance and escalate or coordinate follow-up services to ensure customer satisfaction.

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Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Desktop Support
Billerica, MA
6 - 12 months
Billerica, MA
Role: CE 5 (possible contract to hire)
End Client: Merck
Minimum Wage to Contractor: $17.86

Job Duties:
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Maintains a functional understanding of company service solutions.
Required Skills:
1. Technical Troubleshooting,Advanced
2. Laptop PC, Install/Support,Advanced
3. Desktop PC. Install/Support,Advanced
4. Excellent Customer Service Experience Required
5. CompTIA A+ is preferred
6. 3 years IT experience required
Sandra Taylor
571-267-4186

Additional Information

Sandra Taylor

571-267-4186

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