Job title: UX Designer II

Location: Boston, MA

Defend the digital world and design the future of security at Rapid7!

As cybercriminals become more sophisticated, we need to provide simple yet powerful solutions to help our customers defend their digital environments. Are you up for the challenge?

The Opportunity and Essential Responsibilities

The Security Orchestration, Automation, and Response (SOAR) Practice is looking for a spirited UX Designer to create thoughtful product and customer experiences that drive user outcomes and help our customers achieve their cybersecurity goals.

Rapid7’s SOAR product, InsightConnect, is a platform for connecting the dozens of services, tools, and assets in modern organizations and helping our customers automate and improve the efficiency and effectiveness of their security program. We help our customers find calm in an often chaotic environment.

In this role, you’ll partner with your UX, PM, and engineering counterparts to:

• Explore and craft design solutions for our customers’ most complex cybersecurity problems in the SOAR space.

• Help drive the evolution of InsightConnect, and influence the future of SOAR experiences within our portfolio.

• Drive meaningful outcomes that contribute to real customer success and company goals.

A Snapshot of the Work You’ll Be Doing

As a UX Designer, your major areas of focus will be to:

• Work within a customer-centric, outcomes-focused cybersecurity practice and build deep understanding of the cybersecurity user and their challenges, including automating processes for threat detection and response, vulnerability remediation, and more.

• Craft experiences end-to-end, from problem definition and experience discovery, exploration, and design through delivery; this involves design methods like user flows, journey maps, sketches, low and high fidelity visual mockups, and functional prototypes.

• Partner across the SOAR practice to help proactively influence, manage, plan, and scope UX projects and practice-wide initiatives.

• Collaborate across multiple practice teams and geographically distributed teams to unite designers as a collective, and ensure cohesive experiences within our platform and brand portfolio.

• Work with fellow UXers across practices to establish a tight knit culture of growth, learning, and strong UX advocacy.

You’ll also work hand-in-hand with:

• UX and UI Designers to define and deliver end-to-end experiences that guide our customers to achieve their outcomes.

• Research to understand how our customers actually use our products in the real world, and help evaluate effectiveness of design solutions.

• Product Management and Go-To-Customer experts to deeply understand user needs, help define experiments and outcomes, and proactively influence the roadmap with usability enhancements.

• UX writers to craft in-product content experiences, help identify documentation needs, and ensure a cohesive editorial tone across our product brand.

• Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary patterns, visual guidelines, screen types, and components are available to UX and engineering partners.

• Software Engineering during implementation with direct partnership and collaboration, early technical feasibility discussions, and annotated design deliverables.

You...

• Are focused on solutions to customer needs, not just crafting designs. Process is a means to deliver value to our customers. You understand the design lifecycle with relation to agile principles and software development, and balance the right amount of process across your stakeholders with a focus on driving customer outcomes.

• Demonstrate a “growth” mindset and value collaboration over ego. You embody the “we” attitude, and you have the tenacity, humor, and people skills to collaborate with a wide variety of team members. You see critique as an opportunity to improve, and do not shy away from feedback.

• Understand product and design are about tradeoffs. You balance and identify user experience, business needs, technical feasibility, and time-to-market to determine the best design solutions that meet customer goals.

• Are a strong and dynamic communicator. You have the ability to tell a story, especially visually, and craft a narrative that compels your audience, drives alignment, prompts action, and makes the customer’s pathway crystal clear.

• Have a strong sense of accountability. You have excellent time management skills, and hold yourself accountable to commitments. You actively communicate progress and solicit feedback on deliverables. 

• Imbue energy, enthusiasm, and curiosity. You bring yourself every day, and embrace the “never done” mindset.

Additional Details

• We are looking for a candidate that has 3-4 years of relevant experience; this includes holding previous roles as a UX or product designer, visual designer, or equivalent experience. 

• We don’t require cybersecurity experience. It’s a nice to have, but ultimately we’re looking for someone with great visual design instincts that can execute on the details and push towards highly refined UX solutions.

• We’re looking for someone based in Boston, but adaptable as our situation changes. Rapid7 has 7 offices with team members present across North America and Europe. We’ve adapted to remote work well for the COVID-19 pandemic, but expect to work in our Boston office as the situation and your level of comfort allows. Even then, we’re a global company, so look forward to working directly with team members located remotely as well as in offices in Belfast, Dublin, Los Angeles, and Arlington VA, and even (we can dream) travelling infrequently to work more directly together.

Who We Are

Rapid7 helps organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9,000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.

Our UX Philosophy

As experience practitioners, we believe our ability to deliver real, sustainable customer value hinges on using the skills of design to help teams reach confident shared understanding, and include people of every expertise in the creation of design solutions.

There are several key pillars of our philosophy that makes this possible:

• Everyone owns and is accountable to the experience. We partner across practices and departments to help uncover customer needs, and create a shared knowledge that empowers everyone as user champions. This ensures that we truly deliver the right experience that helps our customers meet their outcomes.

• Inclusive design at every step of the way. Collaboration and partnership are at the heart of what we do. The only way we achieve customer outcomes is together. We bring in folks as subject-matter experts, empower them to be part of the design process, and facilitate shared accountability to the customer experience. We discover, design, and deliver together!

• Embody the missionary mindset. We recognize that making products is a messy and interdependent process, so it’s critical for everyone to take a relational rather than transactional approach when engaging one another. It’s often more about motivating people around the right goals, customer insights, and activities than checking boxes for requirements. We rally around the customer and their needs to drive this shared purpose! 

• Experience is about putting the customer journey at the center. Our bread and butter is the craft itself. We use the tools of UX—research, user flows, interactions, content, inventories, interfaces, maps, journeys, and more—to help teams stay focused and motivated to help customers achieve their outcomes.