Senior Manager, User Experience- SIEM & SOAR at Rapid7

| Greater Boston Area
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Defend the digital world and design the future of security at Rapid7!

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments. Are you up for the challenge?

The Opportunity and Essential Responsibilities

Our team is looking for a spirited UX Lead to support 2 of our growing product areas: SIEM and SOAR. This designer will lead a team of UX designers to create thoughtful product experiences that drive customer outcomes and help them achieve their cybersecurity goals.

This role is a mixture of strategy and tactics: you’ll still drive the creation of design work while providing design direction for the SIEM and SOAR solutions and team.

This is a great opportunity to get design leadership experience, while still having the ability to help craft solutions. Not only will you help own the design direction for these product areas, you’ll also have many opportunities to grow your career along the way. This is a management-track role, so we are seeking out someone that is interested in management long term.

In this role, you’ll partner with your UX, PM, and engineering counterparts to:

  • Help own and drive the evolution of our SIEM and SOAR solutions.

  • Influence the future of our product portfolio.

  • Drive meaningful outcomes that contribute to the company's bottom line and customer success.

A Snapshot of the Work You’ll Be Doing

As the Lead UX Designer for SIEM + SOAR, you’ll manage a small team with professional development, creative direction, and dedicated mentorship. This includes working with the team to realize strategy, receive and give critique, and manage the design work and all associated artifacts.

You’ll lead the SIEM + SOAR UX team to:

  • Create and iterate on user flows, journey maps, sketches, low and high fidelity visual mockups, and functional prototypes; you know, typical design stuff.

  • Partner with product management to deeply understand user needs, help define requirements, and proactively influence the roadmap with usability enhancements.

  • Collaborate with our User Research Team to coordinate, manage, and/or run user interviews, user testing, and other research functions to validate user needs, effectiveness of design solutions, and to help drive adoption of the design solutions you create.

  • Partner with the Visual Design Team and UX Engineering Team to polish UI designs, work within and contribute to our design system, and ensure necessary design elements are available to UX and engineering partners.

  • Team up with the Docs Team to craft in-product content experiences, help identify documentation needs, and ensure a cohesive editorial tone across our product brand.

  • Support engineering during implementation with direct partnership and collaboration, early technical feasibility discussions, and annotated design deliverables.

  • Work closely with other UXers, product management, and engineering to manage, plan, and scope UX team projects and product-wide projects. You’ll also help determine UX acceptance criteria, drive completion and delivery of projects, and ensure that implementation follows design and product requirements.

  • Demonstrate strong leadership. You lead by example and help drive the design vision and strategy for your product area, while also working alongside your team on tactical details with domain knowledge and design expertise.

  • Are unafraid of ambiguity. You push forward and lead the team through unclear direction, and not only drive defining that direction, but you also help to build up this skill in the UX team you’re working with.

  • Are skillful at synthesizing complex concepts into usable and polished design deliverables. You can translate strategy, business requirements, research findings, and usability best practices into high quality, customer-centric design solutions that support and reinforce product vision, brand, and business objectives.

  • Understand product and design are about tradeoffs. You balance and identify user experience, business needs, technical feasibility, and time-to-market to determine the best design solutions that meet customer goals.

  • Believe deep partnership is the root of success. You naturally build strong partnerships across the organization, and you know how to create consensus, drive alignment, and influence outside your reporting chain.

  • See process as a means to deliver value. You understand the complete design lifecycle with relation to agile principles and software development, and balance the right amount of process across your stakeholders with a focus on driving customer outcomes.

  • Are a strong and dynamic communicator. You have the ability to tell a story and craft a narrative that compels your audience, drives alignment, and prompts action.

  • Lead with a strong sense of accountability. You have excellent time management skills, and hold your team accountable to commitments.

  • Imbue energy, enthusiasm, and curiosity. You bring yourself every day, and cultivate an environment where continuous learning and disciplined risk taking are supported and encouraged.

Additional Details
  • We are looking for a candidate that has roughly 4-8 years of relevant experience; this includes holding previous roles as a product designer, UX designer, visual designer, or equivalent experience. Mostly, we’re looking for someone with great design experience and instincts, as well as the ability to bring others along with them.

  • This role will manage a team of 4 designers across Boston and Dublin, Ireland. We are open to first time managers, and have great internal programs to train up new and experienced managers.

  • We need someone that can travel occasionally, both domestically and internationally. Rapid7 has 7 offices with UX team members present across North America and Europe. One direct report is currently located in our Dublin, Ireland office.

Who We Are

Rapid7 helps organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 7,400 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.

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Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.


Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.


Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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