Deal Desk Manager

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. 

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors. 

As a Deal Desk Manager, you will be responsible for managing and optimizing the deal approval process within the organization. This role involves collaborating with sales teams, finance, legal, and other stakeholders to ensure timely and accurate deal processing, while also implementing best practices to enhance efficiency and effectiveness. 

• End-to-end deal approval process, ensuring compliance with company policies and procedures 
• Ensure all orders are delivered on time 
• Serve as a liaison between sales, finance, and legal teams, facilitating communication and collaboration to resolve deal-related issues 
• Assist sales with complex quoting scenarios 
• Advise sales team on deal structures that fit their customers’ and our own requirements 
• Provide training and support to sales teams on deal desk processes, tools, and systems 
• Identify opportunities for process optimization and implement best practices to streamline deal management workflow 
• Develop and maintain metrics and dashboards to track pricing and SKU discounts/performance, turnaround times, and bottlenecks 

• 3+ years of experience in order management or a related field in a tech or software company  
• Proficiency in Salesforce is mandatory 
• CPQ experience is a strong advantage 
• Strong attention to detail and ability to work in a fast-paced environment 
• Strong analytical skills  
• Excellent communication and interpersonal skills