Database Administrator

Title: Database Administrator

Department: Membership, Business Development, & Events

FLSA Classification: Exempt

Reports to: Director of MBDE

Position Summary:

The Database Administrator serves as the technical administrator and steward of DMEC's CRM and related systems, including Salesforce and Nimble AMS. This role is responsible for system administration, data quality, integrations, workflows and configuration, reporting and dashboards, troubleshooting, testing and deployments, security, and overall system reliability. The Database Administrator partners with staff, vendors, and stakeholders across the organization to implement solutions that support business processes, operational efficiency, and member experience.

Job Duties and Responsibilities:

CRM, AMS, and Systems Administration

• Serves as the primary administrator for Salesforce, Nimble AMS, and related systems.
• Independently manages day-to-day system administration, exercising judgment to prioritize work, address issues, and implement improvements.
• Configures and maintains workflows, automations, permissions, system settings, and other platform functionality.
• Evaluates system enhancements, releases, and new features and develops recommendations for implementation.
• Manages system updates, testing, deployments, security, and overall system reliability.

Data Quality, Reporting, and Analytics

• Develops and maintains data quality standards and governance practices to ensure records are complete, accurate, secure, and effectively managed.
• Maintains and improves data integrity through validation, deduplication, audits, migrations, and ongoing database maintenance.

• Develops reports, dashboards, and data insights to support organizational planning, decision-making, membership growth, and operational effectiveness.
• Analyzes membership and organizational data and recommends process and system improvements.

Integrations, Support, and Collaboration

• Develops, maintains, and monitors integrations between Salesforce, Nimble AMS, learning management systems, marketing automation platforms, webinar platforms, and other connected systems.
• Troubleshoots system and integration issues and coordinates resolution with vendors and technical partners.
• Partners with the Membership, Business Development, & Events team, internal stakeholders, and external Salesforce and Nimble AMS partners to identify business needs and recommend system solutions.
• Provides Tier 2 technical support to internal and external users, including troubleshooting issues, fulfilling requests, and improving system usability.
• Develops and maintains system documentation, business processes, and user procedures to support business continuity and user adoption.
• Assists with and leads training, testing, and implementation activities for system enhancements and projects.

Additional Responsibilities

• Supports special projects and performs other duties as assigned.

Knowledge, Skills and Abilities:

(Knowledge, skills, and abilities are the qualifications an individual needs in order to perform the essential functions of the job.) 

• Excellent customer service, interpersonal, verbal, and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to identify opportunities to improve systems, processes, and data quality and recommend practical solutions.
• Ability to manage competing priorities, work independently, and exercise sound judgment.
• Ability to communicate technical concepts effectively to non-technical audiences and collaborate across departments.
• Knowledge of data governance, reporting, and database administration best practices.

• Demonstrated curiosity and commitment to continuous learning and professional development.

Education & Experience:

(The minimum educational and experience level qualifications an individual needs in order to perform the essential functions of the job.) 

• Bachelor's degree in business information systems (or a related field) or an Associate’s degree in a relevant field with 3+ years of experience in database administration required
• Certified Salesforce Administrator (201) required
• Experience administering Nimble AMS strongly preferred. Candidates without Nimble AMS experience should demonstrate experience supporting complex Salesforce-based systems and integrations.
• Experience working within a membership association, nonprofit organization, trade association, or professional society preferred.
• Experience with learning management systems preferred.
• Experience using data cleansing, migration, or data management tools preferred.
• Proficiency with Microsoft Office, SharePoint/OneDrive, and Adobe products.

Work Environment:  

• This is a remote position. A quiet and professional home office environment is required.
• Limited travel, including attendance at DMEC conferences and meetings, is required several times per year.

Salary & Benefits:   

The hiring range for this position is $85,000 - $90,000, commensurate with experience and qualifications.

This is a summary of the current basic employment benefits. Individual benefit programs may be amended or deleted at management’s sole discretion at any time. An employee handbook will be provided to you upon hire for more complete information about DMEC’s benefit plans.  

Employees are eligible on the date of hire for the following benefits:  

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law  
• 4.62 vacation hours accrued per pay period (3 weeks per year)  
• 40 hours of bereavement leave  
• 401K retirement plan with 100% company match up to 4% of salary  
• Flexible spending accounts  
• Eight (8) holidays, plus your birthday (floating holiday); in addition, the DMEC office is closed for two days following each in-person conference (2 conferences per year), and Christmas Eve through New Year’s Day each year (employees will be paid for any workdays that fall during that period)  

Employees become eligible for group health and welfare benefits on the first of the month after completion of 30 days of employment.  

• Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term)  
    

Employees are eligible on the first of the month following 60 days of employment for the following benefits:  

• 80 hours of Paid Family Leave per year  

Equipment:    
DMEC will provide the necessary computer equipment (laptop and printer) for the employee’s home office as well as a monthly technology stipend of $100.