Trainer/Quality Analyst
Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
A requirement of this position is that the employee must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank's vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
This job is eligible for remote or a hybrid schedule with some on-site work expected.
Job Summary
This position is responsible for developing and executing FRFS Payment Operations/Fedwire training and quality assurance programs. The Trainer/Analyst collaborates with the Business Analyst and department management on budget and other analytical duties in addition to the primary training responsibilities.
Principal Accountabilities
- Develop, implement and maintain the department's training and quality program. Evaluate and monitor call logs, adherence to standard operating procedures, and quality of work performed and report to management.
- Work with employees and management to identify on-the-job new employee orientation, individual, team and department needs. Develop and deliver a variety of formal and informal training programs both locally and across other Reserve Bank Wholesale sites.
- Safeguard site-specific Office of Foreign Assets Control (OFAC) sanctions implementation and anti-money laundering (AML) compliance, informing and collaborating with Wholesale Operations Site (WOS) Management and Legal to implement controls.
- Evaluate and escalate any risk associated with OFAC due diligence, through adherence to policies and training, and ensure operational isolation of potential risks.
- Maintain a current understanding of AML, BSA, USA PATRIOT Act, money laundering, and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends through experience and training provided by management, Legal, and/or ACAMS education.
- Coordinate with supervisors to complete COSO and Enhanced COSO testing and compile reports.
- Assess needs and make recommendations for performance and quality improvement and training solutions to support the Wholesale business.
- Conduct, schedule and oversee the coordination, training and execution of the quarterly business continuity testing with depository institutions and national customer support, application management, and product management.
- Participate in local and System workgroups as appropriate.
- Acts as backup to supervisors, participating to group chats, assisting staff with questions pertaining to off-line telephone-based transactions, Joint Custody collateral processing for state and local governments and their financial institutions.
- Coordinate with supervisors to complete management sign-off's for staff, ensuring all checkpoints were completed and all necessary document is accurately recorded.
Other Accountabilities
Perform other duties as assigned. This position would include a rotating schedule on a weekly basis, 7:30am to 4pm and 11am to 7:30pm EST.
Supervision
This position is not required to directly supervise others.
Knowledge and Experience
Knowledge and experience normally acquired through, or equivalent to, the completion of a Bachelor's degree and a minimum of at least 2 years of job-related experience.
- Proficient in Microsoft Office Suite
- The ability to communicate effectively with business and technical end users from across the Bank's departments and units; must be able to handle confidential information in an appropriate manner.
The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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