Sr. Product Data Analyst
Job Description:
Who We are:
Culture creators. Visionaries. Innovators. Game changers and changemakers. A Unicorn or two ... That's who we are at Workhuman®. We love what we do because we're shaping the future of work - and the world - through our people and global technology. We're building cultures of gratitude and human connections for leading global brands - and that starts with our own. Here you can be yourself, learn and grow with some of the best people you'll ever meet. Be inspired to do your best work, celebrate life's most meaningful moments and truly experience the benefits of an award-winning workplace and caring culture rooted in respect and gratitude. This is the place where you can make a positive difference to colleagues, customers and the world every day. You might just be the next human we're looking for - because all the things that make you human and unique are the very reasons you belong here!
Pioneer of the Workhuman movement, Workhuman makes work more human for millions of people and organizations worldwide. Today, Workhuman is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level - in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
The Role:
As a Senior Product Data Analyst, you'll be expected to quickly build technical and content expertise while working across a variety of high-impact projects. We are in rapid expansion mode and are building the analytics capabilities needed to shape and execute on our vision and plan for taking our user experience and offering to the next level, further differentiating us in the space and supporting our overall business growth. This role is embedded with Product Management and is responsible for delivering product insights that drive optimization, iteration, and growth for the Workhuman Cloud product suite. You will work alongside the entire Product organization and will learn every side of our business as we execute on our cross-functional goals. In addition to direct responsibility for product analytics, this role is expected to contribute to our broader analytics team and company data culture by sharing learnings, partnering with others and building new capabilities for transformational data driven decision-making.
This is an excellent opportunity for an entrepreneurial, analytical expert and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving.
The position will report to the Product Analytics Manager.
Responsibilities:
- Partner with product, growth, marketing, analytics, UX, and operations teams to conduct in-depth quantitative analyses that guide strategic decisions based on user data and experimentation
- Develop Product reporting foundation:
- Coordinate with senior Product leaders to identify and define key reporting metrics
- Wrangle data from multiple sources including customer, sales, product, Google Analytics, Heap, finance, and operations
- Develop integrated executive dashboards that can be used to measure KPI progress, inform roadmap prioritization, and drive business and technology decision making
- Create standard and evolving reporting capabilities to support Product team and broader organization by providing access and transparency to critical data
- Deliver data and analyses to stakeholders across the Product department that lead to actionable insights to support and drive both strategic and tactical decision making
- Support the development of a user lifecycle data platform and generate insights around consumer behavior and personas, ranging from pathing and funnel analysis to product interaction; perform deep dive analyses to identify pain points within the online experience and partner with product team to share results and implement related business solutions
- Participate in the design, execution, and analysis of product A/B/n and Multivariate experiments with a specific focus on deriving actionable insights from experimental activities
- Assist in prioritization and project management of cross-functional data needs and projects while proactively identifying additional areas in which analytics efforts can produce a strong value add to the business
- Contribute to our team and company data culture through peer collaboration, training, coaching and more
Requirements & Qualifications:
- BA/BS with strong academic record, preferably in Economics, Mathematics, Statistics, or other quantitative discipline
- 4+ years of experience in analytical roles, preferably in a product analytics, strategy and/or optimization-focused role in a technology environment
- Proficiency querying and analyzing large datasets, including relational and non-relational datastores; Excel and SQL/PostgreSQL is a must, R/Python a plus
- Experience in clickstream tracking and pathing analysis; experience with tools like Google Analytics/Adobe Analytics/Heap/Mixpanel a plus
- Understanding of statistical methods for experimentation (A/B/n, MVT, regression modeling); experience with tools like Optimizely/Google Optimize/VWO/Adobe Target/a plus
- Demonstrated capability of designing, developing, and managing operational KPI dashboards; experience with tools like Tableau/PowerBI/Looker/Grafana a plus
- Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with an interest in business and leadership
- Appreciate the power of a data-driven environment and serve as a data evangelist to help grow and build a highly analytical culture within our Product team and the broader company
- Resourceful and creative problem solver - proven ability to tackle complex challenges with limited resources
- Entrepreneurial, ability to hit the ground running with limited structure and existing foundation
- Excellent communication and team-building skills; ability to package, translate, and present data to a variety of audiences and stakeholders
Job Type: Full time, permanent
Location: Framingham, MA
The Company:
Workhuman® is pioneering the human workplace through award-winning Social Recognition® and Continuous Performance Management solutions. Workhuman inspires more than six million humans across 180 countries to perform the best work of their lives. For the past 21 years, human resources and business leaders alike have used Workhuman Cloud® to gain the proactive insights necessary to transform and lead a more connected, human-centered workplace that accelerates engagement and productivity. To learn more about Workhuman's mission to make work more human for every person on the planet and how you can ensure great work is celebrated and amplified in your workplace, visit www.workhuman.com.
Did you know
- We have more than 6M employees worldwide, on the Workhuman Cloud
- Named The #1 Great Places to Work (GPTW) in Ireland in 2019, and was also named as one of the Best Workplaces for Women. 2020 marks the eighth consecutive year on the list; in 2020, moved to "large company" category and placed #4. Named Great Places to Work in Europe in 2020.
- Named a Boston Globe Top Place to Work in 2020 (mid-size company); 7th year featured on the list; Named a Great Place to Work Certified organization for the past 5 years
- In 2021: Best Workplaces in Tech in Ireland, Best Workplaces in Europe
Perks & Benefits for our Happy Healthy Humans:
- Comprehensive Health Plans
- Fully paid parental leave (12-week maternity/4-week paternity) effective day 1
- Peer-to-peer recognition program
- 401(k)
- Tuition Reimbursement
- Commuter bus from downtown Boston
- On-site fitness center
- Wellness rewards and reimbursements
- Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see...)
- Regular celebrations for employees, families and special guests
At Workhuman, we love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.