Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.

The Senior Inventive Scientist is a member of the artificial intelligence research team working on speech recognition, natural language processing, voice biometrics and machine learning.

Job Responsibilities

• Responsible for inventing deep neural network algorithms for language modeling to improve speech recognition accuracy, implementing the advances in software and delivering the software and models to production.

• Using data from Interactions’ vast human-annotated speech and text databases develop high-performance models and algorithms, including acoustic, language, confidence, and intent classification models to support integration of the results into commercial products.

• Work with and advance technology in automatic speech recognition, deep neural networks, machine learning, acoustic modeling, language modeling, machine learning, and modeling with unsupervised and unstructured data.

• Actively participate with team members to develop innovations that push the edge of science forward.

• Implement new algorithms, format and process large text/audio databases, run experiments to measure performance, and support implementation of successful results into products.

Qualifications

• MS/PhD in Computer Science, Electrical Engineering or Mathematics

• Experience in Speech Recognition and Machine Learning tools such as TensorFlow and/or PyTorch

• Experience in programming in C++/Python

• Experience in delivering production grade software.

Preferred

• Experience in delivering production grade software

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.