Dynatrace
Dynatrace enables flawless and secure digital interactions.
Waltham , MA
Hybrid

Salesforce Business Analyst

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Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform. We are searching for a Salesforce Business Analyst to support our growing business and advance the value and benefits of information intelligence across our business applications.
Do you have what it takes? Come join our dynamic and growing IT center of excellence!
Under the guidance of the Director of Business Systems, you will play a key role in the configuration and design of Salesforce and its offerings. You will implement and maintain Salesforce solutions that balance the business needs with the technical requirements ensuring end-user satisfaction and ease of integration with integrated enterprise systems.
Responsibilities:

  • Provide subject matter expertise in all processes for a SaaS based organization related to the deployment of Salesforce lead, account and territory management, opportunity, quote, contract, subscription, renewals and sales orders.
  • Lead requests for business application enhancements across projects and continuous improvement delivery through functional requirements specification, documentation, and business solutions in collaboration with technical team
  • In partnership with business owners and product owners, develop an understanding of business operations, business processes and system requirements, providing Salesforce system expertise related to system configuration, data, integrations, security, and technology.
  • Demonstrate superior quality solutions; configure, administer, design, develop, and test and support Salesforce solutions using Salesforce declarative development technologies including discovery of new technologies.
  • Provide system solutions utilizing software development lifecycle (SLDC) principles and agile methodology across the Salesforce platform including Force.com, Sales Cloud, Salesforce CPQ, FinancialForce, Heroku, and many integrated applications
  • Proactively engage as a business systems partner with marketing, sales, product management, service operations, and finance operations. Provide creative solutions using out of the box application functionality with a focus on minimizing system customization.
  • Create all deployment required documentation; process flows, use cases, test scenarios and test scripts, job aides and training guides.
  • Prepare comprehensive documentation on business requirements, process flows, technical objects and release step details (change controls, data migrations, and step-by-step order of operations) as well as configuration and solution design.
  • Participate in roll out of agile scrum methodology working with scrum master, product owners, architects, developers, analysts, and business owners
  • Actively participate in peer solution design process providing ideas and experiences and solution demonstrations
  • Successfully engage in multiple initiatives simultaneously with the ability to deliver aggressive timelines aligned to prioritized deliverables.


Qualifications

  • BS in Business, Computer Science, Management Information Systems or equivalent experience required.
  • 4-5 years of experience in a Salesforce Business Systems Analyst, Administrator, or Implementation Consultant role.
  • Experience in deployment of Salesforce and SFDC managed package applications.
  • Working knowledge of ERP applications (NetSuite a plus)
  • Excellent understanding of all sales and business processes.
  • Skilled in assisting business operations to articulate business requirements focused on efficient processes and tools.
  • Direct hands-on experience implementing Salesforce applications with a broad scope.
  • Experience with working with extended team to provide improved reporting and analytics information with a focus on self-service technologies.
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups.
  • Experience in agile product delivery working with scrum team and possess the ability to effectively juggle a variety of deliverables at one time
  • Proven track record working in a fast-paced and agile team, focused on committed deliverables.
  • Commitment to deliver business systems initiatives with attention on customer service and solution quality excellence.


Additional Information
#LI-HC1
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app. Requests for exemptions, must be reviewed and approved prior to commencing employment. If this requirement is not met, your employment will not commence.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.
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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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