NLP Modeling Engineer at Interactions

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As NLP Engineer you will be an integral member of the Interactions team developinga new product, the Interactions Spoken Conversation Understanding platform - an advanced AI system that “listens” to human-human conversations and reacts to them in real time. You will be responsible for adapting the underlying Machine Learning models to new customers, new applications, and new functionality. Working closely with the other engineers and scientists on the team, this will include assembling the right data, building NLU and ASR language models, evaluating their performance, and deploying them in live services. You will collaborate with the team on evaluating new technology for introduction into the platform.

Your proficiencies include:


• Fluent in Python and shell scripting in UNIX/Linux environments.

• Experience with deep learning tools and libraries in python, such as Keras and scikit-learn.

• Strong written and verbal communication skills in English.

• Proactive, independent problem solving.

• Curiosity.

• Ability to demonstrate Interactions Values of:

  • Being passionate about customer service

  • Obsessing with our customer’s success

  • Respecting each other

  • Creating opportunity

  • Embracing disruption

  • Doing what we say we will do



• Proficiency in Spanish


In this role, your essential duties and responsibilities will include:

• Apply knowledge of data engineering, machine learning, statistics and software development to train ASR language models and a range of NLP and NLU models, including incremental versions of named entity recognition, text normalization, dialog state identification, and others.

• Maintain understanding of machine learning technology used in Interactions’ Spoken Conversation Understanding in order to train models of high quality.

• Collaborate with the extended team on prototyping, evaluating, and productizing technology and software improvements.

• Organize and manage a data library, to support rapid, high quality model generation.

• Identify and collect diverse data to improve performance and to facilitate rapid adaptation of models to new contexts.

• Proactively explore innovations in process, software and technology to improve product performance.

• Support customer deployments, including performance evaluations, root cause analysis, and tuning.


Your qualifications are:

• Masters Degree in Electrical Engineering, Computer Science, or Mathematics with specialization in natural language processing or machine learning.

• Minimum of two years of relevant work experience, including training models for natural language processing, speech recognition or related language understanding technologies.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit

Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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