Manager, Ecommerce Optimization

| Greater Boston Area

Our Opportunity:

The Chewy Ecommerce Analytics team is looking for a seasoned Manager, Ecommerce Optimization to lead experimentation across our website and apps in our Boston, MA location. In this role, you will be the authority on experimentation within the Ecommerce team and will guide our strategy, standards and processes around a/b and multivariate testing. You’ll play a key role in shifting the culture of the organization to embrace and properly utilize experimentation. The ideal candidate is a statistics whiz with experience building or growing a mature testing program.

What you'll do:

  • Act as the central hub of the optimization program, setting strategy, standards and processes for all Ecommerce experimentation.
  • Partner with analysts, product managers and data scientists to design and execute tests and analyze results.
  • Own and improve standardized prioritization process to ensure we use bandwidth wisely.
  • Act as air traffic controller to avoid test collisions and ensure validity of results.
  • Manage day-to-day relationship with Optimizely.
  • Evangelize experimentation to the Ecommerce org and educate stakeholders on key concepts.
  • Use session replay and other customer experience tools to help understand the “why” behind tests.
  • Position may require travel.

What you'll need:

  • 7+ years experience working in a mature testing program or agency, ideally in ecommerce, with significant hands-on experience running experiments.
  • Deep statistical knowledge around experimental design and analysis.
  • Experience using a 3rd party testing tool (Optimize preferred); experience building an in-house experimentation platform is a plus.
  • Solid analytical chops with experience accessing data through SQL.
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction.
  • Bachelor’s degree in a quantitative, marketing or technical field. Advanced degree is a plus.
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Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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