Manager, E-Commerce Analytics

| Greater Boston Area

Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, this role is for you.

The Chewy Ecommerce Analytics team is looking for an experienced Manager, Ecommerce Analytics. In this role, you’ll lead a team of talented analysts aligned with product teams, helping the Ecommerce org improve conversion rate and customer experience, measure our impact and prioritize the right work through analysis, reporting/dashboarding, experimentation and tagging.

The ideal candidate is a strong people manager and gifted analyst who thrives in a rapidly growing environment. You are comfortable blazing your own path and operating in a highly ambiguous environment.

What you'll do:

  • Lead team to produce insights and recommendations by using advanced analytics techniques on the massive amount of customer traffic, browsing and purchase data
  • Design and execute experiments that drive step-change improvements to conversion rate and customer experience.
  • Influence Ecommerce leadership to make more data-informed decisions
  • Build, lead and mentor a high-performing team of analysts.
  • Set team standards and processes for analysis, reporting, dash boarding and tagging.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
  • Help to define a start of art web analytics infrastructure including customer data platforms and click-stream tools

What you'll need:

  • 5+ years’ experience in ecommerce/digital analytics or equivalent experience.
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leader
  • Proven experience leading and growing a high-performing team of analysts.
  • Expert-level Excel capabilities (data manipulation, formulas, modeling).
  • Bachelor’s or Master’s degree in Science, Mathematics, Economics, Business, Information Technology or Engineering. Advanced degree is a plus.
  • Experience and understanding of at least two of the following:

    o Implementing or working with clickstream analytics tools (Adobe, Google Analytics, Mix Panel, etc. or homegrown)

    o Familiarity with A/B testing concepts and tools (Adobe, Monetate, Optimizely, etc. or homegrown)

    o Data visualization tools such as Tableau, Looker, etc.

    o Digital marketing, including click attribution, impression tracking, customer journey.

    o Structured programming language such as SQL, Python, R, etc.

    o Tracking business results including identifying KPIs, reporting on the KPIs and investigating variations and trends

    o Using advanced analytics in taking large data sets to detect patterns, isolate customer behaviors, segment and forecast

About Chewy:

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. With corporate offices in both Boston, Massachusetts and Ft. Lauderdale, Florida, our team of over 8000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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