Lead of Core Technology and Data Risk at MassMutual

| Greater Boston Area
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POSITION SUMMARY:
This is an opportunity to join a thriving insurance organization. Growth, innovation and a consistent focus on policyholders and customers sets MassMutual apart and gives us a competitive edge in the market. We consistently challenge ourselves to deliver. Help us change the future and join a team committed to excellence.

MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include identifying and overseeing operational risks inherent to technology and across the MassMutual enterprise. The ideal candidate will partner with Technology to create meaningful analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and help strategies to mitigate them.

KEY RELATIONSHIPS

Reports to: Head of Technology Risk Management

RESPONSIBILITIES:

Act as a trusted and influential advisor to MassMutual’s Core Technology and Data Governance/Architecture business for all technology risks impacting those business units. These groups are responsible for technology delivery for core business units, infrastructure, operations, data governance and architecture.

As a seasoned technology and risk leader, you will have the opportunity to enhance the risk program and establish jointly with ETX, business and ERM peers the right set of strategy, framework, and processes, as well as define the ideal level of engagement across the groups. You will have the chance to help evolve the company technology risk posture and maturity. The position is based in Springfield or Boston area, with limited domestic travel expected.

This role will act as the Enterprise Risk Management thought leader and owner of the core technology/data risk appetite framework, inherent risk and residual risk measurement methodology, for both individual initiatives and programs. Responsible for partnering with other functions in ERM to integrate Core Tech/Data risks into the Enterprise risk appetite framework and top risk assessment that includes the oversight and execution of the program. The candidate will form influential relationships with technology and business leaders to establish jointly with ETX, business and control peers the right set of strategy, framework, and processes, as well as define the ideal level of engagement.

The output of which is shared with:

  • The firm’s Board of Directors and Enterprise Risk Committee to enable them to have an effective risk dialogue and be able to clearly establish limits, priorities and contribute towards risk containment and mitigation strategies.
  • For Operational risk committee (ORC), Information Security Council and management to allow them to provide governance and oversight
  • Business leaders to help them determine the level of residual risk
  • Risk reduction program owners to allow them to determine level of risk reduction their program is achieving

Additionally, as part of the leadership team of Enterprise Risk Management, you will act as the trusted advisor to the Core Technology and Data Governance/Architecture Business Unit and First Line of Defense (FLOD) control function on matters relating to the IT risk posture of MassMutual. More specifically, you will:

  • participate in various decision-making forums on risk assessment, quantification, risk appetite setting and risk acceptance
  • drive adoption of the risk framework within Core Technology and Data groups
  • effectively communicate independent evaluation of IT risk posture
  • develop visualization and content for reports, dashboard and monthly risk opinion
  • present the risk appetite dashboard, risk opinion and relevant metrics at the appropriate committees, articulate and defend the measures
  • drive and escalate as necessary when risk limits are breached or risk posture deteriorates
  • review and challenge risk reduction estimates provided by IT First Line of Defense, residual risk scores or risk criticality
  • review and appropriately challenge technology risk decisions, direction, and initiatives under taken by the FLOD, IT or business, providing an independent voice to the risk management process
  • serves as liaison with other Risk disciplines, internal departments, Regulators and other external parties.
  • serve as a subject matter expert in technology risk, controls, compliance, and information security best practices
  • conduct training of the FLOD as needed to educate stakeholders in risk management techniques, policies, etc.

QUALIFICATIONS:

  • 10+ years of relevant operational/technology risk related work experience
  • Experience leading and driving solutions involving multiple layers of management
  • Deals with ambiguity and complexity; willingness to explore multiple solutions to a problem
  • Understanding of implications of technology risks and mitigations
  • Familiarity with complexities found in larger insurance and asset management companies
  • Highly effective critical thinker that can apply information from disparate sources to our operations and identify the key risks and issues for management action
  • Effective communicator, both written and verbal, comfort with presenting to all levels of the organization
  • Strong leadership and influencing skills. Willingness to take on lead role in ambiguous situations or for activities not directly associated with well-defined operational risk responsibilities
  • Strong matrix management skills. Ability to manage multiple projects across the enterprise
  • Excellent interpersonal skills. Ability to work with others and lead risk-related discussions
  • Bachelor's degree required
  • Authorized to work in the United States without sponsorship now or in the future

COMPETENCIES  

Business Acumen: Demonstrates knowledge of the interdependencies of key business processes, functions and risks. Identifies and uses the key financial indicators necessary to measure business performance. Knows the competition; is aware of how strategies and tactics work in the marketplace. Identifies and anticipates customer requirements, expectations, and needs.

Critical Thinking: Critically and logically evaluates the costs, risks, and benefits of alternatives before coming to a solution. Probes and looks past symptoms to determine the underlying causes of problems and issues. Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions. Takes ownership of problems and stays on top of them until resolved.

Execution/Results: Makes quick decisions in high stakes situations, crises, or conditions of uncertainty. Critically and logically evaluates the consequences and implications of alternatives, actions, or decisions. Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.

Engage and Inspire: Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.

Change Leadership: Advocates for needed change across the organization that add to our success. Ensures the implementation of change with appropriate communications, goals, resources, metrics and reviews. Takes ownership and personal responsibility for implementing change despite opposition or barriers.

Communications: Ability to engage in and mode courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view.

CORE VALUES

Focus on the Customer: Know your customers well; add value with a sense of urgency.

Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.

Work Collaboratively: Partner with others to achieve results that leverage the right resources.

Achieve Results: Focus on winning; consistently exceed expectations, beat the competition.

POSITION SUMMARY:
This is an opportunity to join a thriving insurance organization. Growth, innovation and a consistent focus on policyholders and customers sets MassMutual apart and gives us a competitive edge in the market. We consistently challenge ourselves to deliver. Help us change the future and join a team committed to excellence.

MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include identifying and overseeing operational risks inherent to technology and across the MassMutual enterprise. The ideal candidate will partner with Technology to create meaningful analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and help strategies to mitigate them.

KEY RELATIONSHIPS

Reports to: Head of Technology Risk Management

RESPONSIBILITIES:

Act as a trusted and influential advisor to MassMutual’s Core Technology and Data Governance/Architecture business for all technology risks impacting those business units. These groups are responsible for technology delivery for core business units, infrastructure, operations, data governance and architecture.

As a seasoned technology and risk leader, you will have the opportunity to enhance the risk program and establish jointly with ETX, business and ERM peers the right set of strategy, framework, and processes, as well as define the ideal level of engagement across the groups. You will have the chance to help evolve the company technology risk posture and maturity. The position is based in Springfield or Boston area, with limited domestic travel expected.

This role will act as the Enterprise Risk Management thought leader and owner of the core technology/data risk appetite framework, inherent risk and residual risk measurement methodology, for both individual initiatives and programs. Responsible for partnering with other functions in ERM to integrate Core Tech/Data risks into the Enterprise risk appetite framework and top risk assessment that includes the oversight and execution of the program. The candidate will form influential relationships with technology and business leaders to establish jointly with ETX, business and control peers the right set of strategy, framework, and processes, as well as define the ideal level of engagement.

The output of which is shared with:

  • The firm’s Board of Directors and Enterprise Risk Committee to enable them to have an effective risk dialogue and be able to clearly establish limits, priorities and contribute towards risk containment and mitigation strategies.
  • For Operational risk committee (ORC), Information Security Council and management to allow them to provide governance and oversight
  • Business leaders to help them determine the level of residual risk
  • Risk reduction program owners to allow them to determine level of risk reduction their program is achieving

Additionally, as part of the leadership team of Enterprise Risk Management, you will act as the trusted advisor to the Core Technology and Data Governance/Architecture Business Unit and First Line of Defense (FLOD) control function on matters relating to the IT risk posture of MassMutual. More specifically, you will:

  • participate in various decision-making forums on risk assessment, quantification, risk appetite setting and risk acceptance
  • drive adoption of the risk framework within Core Technology and Data groups
  • effectively communicate independent evaluation of IT risk posture
  • develop visualization and content for reports, dashboard and monthly risk opinion
  • present the risk appetite dashboard, risk opinion and relevant metrics at the appropriate committees, articulate and defend the measures
  • drive and escalate as necessary when risk limits are breached or risk posture deteriorates
  • review and challenge risk reduction estimates provided by IT First Line of Defense, residual risk scores or risk criticality
  • review and appropriately challenge technology risk decisions, direction, and initiatives under taken by the FLOD, IT or business, providing an independent voice to the risk management process
  • serves as liaison with other Risk disciplines, internal departments, Regulators and other external parties.
  • serve as a subject matter expert in technology risk, controls, compliance, and information security best practices
  • conduct training of the FLOD as needed to educate stakeholders in risk management techniques, policies, etc.

QUALIFICATIONS:

  • 10+ years of relevant operational/technology risk related work experience
  • Experience leading and driving solutions involving multiple layers of management
  • Deals with ambiguity and complexity; willingness to explore multiple solutions to a problem
  • Understanding of implications of technology risks and mitigations
  • Familiarity with complexities found in larger insurance and asset management companies
  • Highly effective critical thinker that can apply information from disparate sources to our operations and identify the key risks and issues for management action
  • Effective communicator, both written and verbal, comfort with presenting to all levels of the organization
  • Strong leadership and influencing skills. Willingness to take on lead role in ambiguous situations or for activities not directly associated with well-defined operational risk responsibilities
  • Strong matrix management skills. Ability to manage multiple projects across the enterprise
  • Excellent interpersonal skills. Ability to work with others and lead risk-related discussions
  • Bachelor's degree required
  • Authorized to work in the United States without sponsorship now or in the future

COMPETENCIES  

Business Acumen: Demonstrates knowledge of the interdependencies of key business processes, functions and risks. Identifies and uses the key financial indicators necessary to measure business performance. Knows the competition; is aware of how strategies and tactics work in the marketplace. Identifies and anticipates customer requirements, expectations, and needs.

Critical Thinking: Critically and logically evaluates the costs, risks, and benefits of alternatives before coming to a solution. Probes and looks past symptoms to determine the underlying causes of problems and issues. Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions. Takes ownership of problems and stays on top of them until resolved.

Execution/Results: Makes quick decisions in high stakes situations, crises, or conditions of uncertainty. Critically and logically evaluates the consequences and implications of alternatives, actions, or decisions. Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.

Engage and Inspire: Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.

Change Leadership: Advocates for needed change across the organization that add to our success. Ensures the implementation of change with appropriate communications, goals, resources, metrics and reviews. Takes ownership and personal responsibility for implementing change despite opposition or barriers.

Communications: Ability to engage in and mode courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view.

CORE VALUES

Focus on the Customer: Know your customers well; add value with a sense of urgency.

Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.

Work Collaboratively: Partner with others to achieve results that leverage the right resources.

Achieve Results: Focus on winning; consistently exceed expectations, beat the competition.

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Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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