Head of Customer Data Management Platform
The Data Engineering group in the Customer Experience organization is seeking an outstanding leader to drive the company’s data strategy supporting MassMutual’s customer data management capabilities. The successful candidate will lead and expand a team charged with implementing a modern, customer data management platform.
Responsibilities
Lead a team of data engineers and software developers
Create, maintain, and extend a customer data model (logical and physical)
Oversee the design, deployment, and maintenance of a data integration and entity resolution (match/merge) pipeline
Oversee the design, deployment and maintenance of API services
Collaborate with other leaders to select technology, define standards, and optimize delivery processes
Develop and oversee legacy system migration strategy
Oversee operations, performance and optimization of the platform
Oversee software development best practices
Stay current on industry trends and technologies
Skills & Experience
7+ years overall experience developing software and working with master data management systems
3+ years experience managing teams of data engineers and software developers
3+ years experience working with and managing big data and database technology platforms (databases, API’s, entity resolution algorithms)
Exceptional communication and interpersonal skills
Ability to work across organizations and form cross functional teams
Strong understanding and practice of agile software development processes
Experience in the insurance and financial industries
Strong analytical, process-oriented, and problem-solving skills
Ability to create and maintain strategic stakeholder relationships
Experience with vendor management and technology selection
Must be eligible to work in the US without sponsorship
Education
Bachelor’s degree in Computer Science or related field (advanced degree preferred)