Engineering Manager - Product Merchandising at Klaviyo (Greater Boston Area, MA)

| Greater Boston Area
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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About Klaviyo

Klaviyo is a unified customer platform for email, SMS, and more that helps businesses of every size own their marketing, customer relationships, data, and destiny. Klaviyo has helped hundreds of thousands of businesses grow by fostering customer relationships and generating billions of dollars in eCommerce purchases. In 2022, Klaviyo was recognized by Glassdoor as a Best Place to Work in the U.S. small and medium company category and by Comparably as one of the Best Engineering Teams and Product & Design Teams. 


About the Team

Our engineers are organized into a series of product pillars, where multiple teams are contributing to the goals of a larger mission. This role sits within the Intelligence pillar which focuses on two main goals: helping customers understand where their business is currently, as well as helping them predict and plan for where they want to grow in the future. 

The Product Merchandising team powers one of the most important data science functionalities at Klaviyo: the dynamic product block. We’re starting to explore a variety of additional ways to leverage the data in our product catalog integrations to enable our customers to learn and act on more signals coming through their catalog performance. We are currently working to increase the throughput of product recommendations, which requires significant re-architecting of portions of the system.

We are proud of our data and our goal is to harness that wealth of numbers and present them to our customers in a way that is actionable, intuitive, and accessible. In the Intelligence pillar, software engineers and data scientists work together to take ideas from inception to new machine learning-powered features.


About the Role:

As an Engineering Manager for our Product Merchandising team, you will be responsible for people management of all engineering team members within that group. You will work hand-in-hand with the Technical Product Owner and Product Manager to set the technical priorities and roadmap, and will be primarily responsible for ensuring the pace and quality of technical execution. You will help the team grow both as individuals and as a team by sharing and encouraging the adoption of best practices, both from a team process perspective as well as from a technical approach perspective. We’re looking for someone who is passionate about developing others to help foster each person’s growth and level up technical skills.

In addition, the Product Merchandising team interacts with several other areas of the product such as the commerce service that houses our catalog data and the templates team that renders product recommendations. The new EM will be critical in coordinating the technical execution of all of these cross-company projects.


How you’ll make an impact:

  • Build data pipelines that ingest and process billions of customer events
  • Collaborate with data scientists to deploy machine learning solutions powered by billions of customer events
  • Deploy features that help more than a hundred thousand companies communicate effectively with their customers and grow their business
  • Contribute to the back-end development of features
  • Be a leader in system design; provide technical direction and mentorship to more junior team members

Technologies we use (not comprehensive):

  • Python
  • numpy, pandas, sklearn
  • Django, sqlalchemy
  • ECS, Aurora, Kafka, SQS

What you’ll need:

  • High level of Python proficiency
  • Ability to coach and mentor team members on their technical growth
  • Project management skills, delivering complex projects on time
  • Proficient communication skills, able to speak to different stakeholders fluently
  • Previously led a team (possibly technical leadership)
  • Has delivered / maintained a high throughput system in production
  • Has collaborated cross-functionally on a large project, especially with product/design

Nice to Have:

  • Front-end experience (React)
  • Machine learning experience preferably recommender systems
  • Previously managed direct reports

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here. Additional information regarding benefits can be found here.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have a UK office in London's Southwark neighborhood, an Australia office in Sydney's Central Business District, and over one third of our workforce operates remotely.

An Insider's view of Klaviyo

What's something quirky about your company?

There are a lot of quirky things about Klaviyo - from our love for Nicolas Cage to our need to use gifs and emojis in any and all communications. But the quirkiest, or most unexpected, thing about Klaviyo is how kind, genuine, and caring each person is here. Every day you’ll have the opportunity to work with folks that truly care.

Natalie

Employee Engagement Program Manager

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Senior Billing Specialist

How do you empower your team to be more creative?

We give people the means to learn, be it an unlimited budget for books or whatever is going to make you better. We’re going to give engineers the ability to go to conferences of their choice — this is a deeply personal thing that people need to be passionate about and be able to learn.

Allen

Chief Technology Officer

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo values our employees' health, wellbeing, and professional development. We take pride in our benefits, programs and perks. One of our core values is "Klaviyos are always learning." We offer a robust learning stipend to bolster your professional interests (or learn a new language), leadership training to all Klaviyos (including individual contributors and managers), coaching for all Klaviyos, and a Free Books Policy. Additional benefits include flexible paid time off, employee referral bonuses, commuter/transit expenses, fitness reimbursements, premium mental and emotional wellbeing programming, and a fun company atmosphere. Diversity, equity and inclusion is woven throughout our Klaviyo fabric - from Klaviyo Resource Groups to company-wide programming. Over 70 percent of our employees participate in one of our ten global Klaviyo Resource Groups! We also offer competitive salaries and 401K match through Principal.

Culture
Volunteer in local community
Klaviyos are offered paid time off to volunteer in their local community. In 2022 we volunteered with local organizations like Build Boston, Cradles to Crayons, and the Emerald Necklace Conservancy
Partners with Nonprofits
All our Klaviyo Resource Groups are provided a donation budget for mission aligned causes. Our TA team also partners with nonprofits like Thrive Scholars, and Hack Diversity, and the Upward Project.
Friends outside of work
Eat lunch together
Intracompany committees
We have a number of groups that come together around shared interests - from runners to avid readers. Every Klaviyo is an owner of our culture and we welcome and encourage everyone to contribute to it
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Klaviyo has made significant investment in diversifying our management team at every level, from first level leaders and our executive leadership team to our Board of Directors.
Unconscious bias training
Unconscious bias is embedded into all of our trainings - from interview to manager trainings. This is not a one-time thing, but a continuous area of focus and commitment for us.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have a robust resource group community at Klaviyo. We foster events that teach around intersectionality so we can all learn and grow together. Each department also offers unique programming.
Hiring Practices that Promote Diversity
We have policies in place to ensure a fair and equitable hiring process, while also customizing recruiting strategies for specific roles because we know it's not a one-size fits all.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo's healthcare & dependent care FSAs help employees cover out-of-pocket medical, dental and vision expenses, as well as qualified childcare expenses with contributions up to the IRS maximum.
Disability Insurance
Our short and long term disability insurance benefit pays 60% of an employee's annual salary (OTE if applicable). We also cover the 40% gap in pay for the first 6 weeks of any approved medical claim.
Dental Benefits
Our dental plan covers : 100% for preventative care, 80% for basic restorative, 50% for major restorative. As well as services like adult orthodontics.
Vision Benefits
Our vision benefit plan offers access to enhanced plus providers, as well as 100% coverage for annual eye exams with $150 allowance for glasses and contact lenses each.
Health Insurance Benefits
Klaviyo offers 3 health insurance plans with BCBS. Employees who select the High Deductible Health Plan receive up to $2,000/year to fund a Health Savings Account.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to $300,000. Additionally, Accidental Death & Dismemberment coverage is offered equal to the group life benefit.
Wellness Programs
Klaviyos may be reimbursed up to $200 for online and app-based classes, exercise equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness expenses.
Onsite Gym
Mental Health Benefits
We offer robust and comprehensive mental and emotional well-being programming through Modern Health. Customizable care encompasses therapy, coaching, self-paced courses and more.
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Klaviyo's 401(k) retirement plan matches an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
Klaviyo offers equity packages to all full time employees, vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Klaviyo guarantees all new parents (birth, adoption, foster care) 16 weeks of 100% paid parental leave, with an additional medical recovery leave for birthing parents.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes core hours, flexible start and end times.
Remote Work Program
Family Medical Leave
Klaviyo offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited flexible paid time off policy and employees are encouraged to take a minimum of 4 weeks off per year.
Paid Volunteer Time
In line with our value to make the world more equitable, Klaviyos are encouraged to use their flexible paid time off policy to volunteer and give back to their local communities.
Paid Holidays
Paid Sick Days
Klaviyos can leverage their flexible paid time off when experiencing an illness.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers tax preferred transit and parking plans for employees in the Boston office and contributes $50 per month to the transit or parking plan.
Company Outings
Klaviyo has regular in-person team offsites, as well as virtual activities like trivia nights, cooking classes craft workshops.
Game Room
Klaviyo offers ping-pong tables, golf simulators, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a well stocked kitchen with free snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or lunches.
Happy Hours
Our Boston office hosts regular wine Wednesdays. In addition, individual teams and Klaviyo Resource Groups often gather for their own happy hours.
Parking
There is a parking garage underneath the building.
Recreational Clubs
We have a number of Slack channels for Klaviyos with shared interests such as cooking, woodworking, 3D printing, and more!
Relocation Assistance
In certain cases, for new hires in roles that are required to be in the Boston office, there is the potential for relocation assistance to be offered.
Fitness Subsidies
Klaviyos may be reimbursed up to $200 for exercise classes, equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness and weight loss programs.
Home Office Stipend for Remote Employees
Depending on role, all employees receive a one time $500-1000 reimbursement to set up their home office, as well as a $65 monthly stipend for ongoing costs.
Professional Development Benefits
Job Training & Conferences
All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses. You can also use your learning stipend to learn a new language!
Tuition Reimbursement
All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Munch 'n Learns, which are open to all employees.
Cross functional training encouraged
Promote from within
Mentorship program
All new Klaviyos are given a K-buddy mentor in their first week to help them adjust to all things Klaviyo.
Continuing Education stipend
All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses.
Online course subscriptions available
Customized development tracks
Paid industry certifications
All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses.

Additional Perks + Benefits

At Klaviyo, we believe everyone should have access to coaching: that's why we offer confidential mental, financial, professional, physical and social coaching to every Klaviyo through Modern Health. Klaviyos are inherently curious, which is why we offer all employees our Free Books Policy - if you want to read it, we'll pay for it! From Harry Potter, to Learn Python the Hard Way, to Dare to Lead, we've got you covered.

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