Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

E-Commerce Analyst

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Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, you’ve landed on the right role. 

The Chewy E-Commerce Analytics team is looking for an experienced  E-commerce Analyst to support our product team(s) in Boston, MA. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to: 

  • Develop a keen understanding of customer onsite/in-app behavior 
  • Build dashboards and reports, provide ad-hoc analyses and run experiments aimed at improving the customer experience and conversion rate 
  • Use analysis and insights to inform the customer experience roadmap

We’re looking for a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment. You’ll have the ability to make a significant contribution to Chewy’s success and the satisfaction of directly seeing the results of your work. 

What You’ll Do:

  • Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of the customer experience. From there, you’ll provide actionable recommendations to teammates and leaders
  • Use available tools (Google Analytics, BigQuery, SQL, Tableau, etc.) and data to construct, maintain, distribute and enhance dashboards and reporting
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality
  • Provide ad hoc analyses to gain additional insights into customer behavior and assist in prioritization. 
  • Recommend and help run and analyze A/B tests on new features/content

Who You Are:

  • You’ve worked in E-commerce or the digital analytics field at an online retailer or digital agency or equivalent experience
  • Deep experience working with clickstream analytics tools (Google Analytics, Adobe Analytics, etc.)
  • Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction 
  • You have a deep understanding of web analytics code, experience working with developers to define requirements, & you can implement code & validate data
  • You’re an Excel guru. You can manipulate data, you’re a wiz with advanced formulas & you can build a macro like it’s nothing
  • You have experience writing and tuning SQL queries and knowledge of relational databases (we’ll quiz you on this!) 
  • Position may require travel

 What we’d love to see but isn’t required:

  • Experience with Tableau (or similar data visualization tools), A/B testing, SEO/SEM, digital marketing 
  • Bachelor’s, Master’s or advanced degree in a quantitative, marketing or technical field 
  • Familiarity with A/B testing

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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