Digital Business Analyst
The Opportunity
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Do you want to create applications that impact MassMutual's customers? Do you want to explore new technologies that reach thousands of MassMutual customers and financial professionals? Do you want to build new products and find innovative ways to enhance existing ones?
The Team
At MassMutual, we're passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive experiences for our customers. The Digital Experience team, part of MassMutual's Enterprise Technology & Experience organization, designs, builds, and supports the company's digital assets for customers and financial professionals. Digital Experience is composed of collaborative, diverse, cross-functional teams who like to have fun. We challenge each other and are energized to create innovative solutions that exceed the changing needs of our users. We are committed to including diverse perspectives and fostering an inclusive culture – it is foundational to how we work.
To help us achieve our mission, we are hiring team-oriented Business Analysts at all levels to help us take our customer and financial professional experiences to the next level.
The Role and Your Impact
As a Business Analyst at MassMutual, you will have the opportunity to:
Lead all facets of requirement gathering including story writing and acceptance criteria
Collaborate with stakeholders, users and technology teams;
Solve customer problems and needs
Facilitate dialogues to ensure the correct information is documented and create a shared understanding of the product and requirements
Provide clarity on flows, dependencies and complexity to help the team size work
Exemplify agility and resilience as priorities change
The Qualifications
An ideal candidate for this role will have:
1+ year(s) of business analyst experience
A passion for working on cross-functional teams and collaborating with other teams across MassMutual to deliver high-quality customer experiences
A collaborative approach to problem solving and requirements gathering
A collaborative inclusive mindset and understand the value of having a diverse team
The ability to mentor and coach
A continuously curious attitude
Experience within the technical or insurance/financial industry
Authorization to work in the United States without sponsorship now or in the future
A Bachelor's degree or equivalent.
The Development Opportunities
Professional Development Days – As an organization that prioritizes learning and growth, we are committed to providing resources and time for professional development. In addition to MassMutual's tuition reimbursement program and support for attending conferences, Digital Experience team members receive a week and a half each year to focus on their own learning and development.
Career Progression – We understand that you want opportunities for career progression and recognition for your growth and development. Our roles have a career progression framework that outlines the criteria and qualifications for promotion.
Learning Communities – Belong to a community where you engage in peer-to-peer learning. We have guilds, where you focus on best practices, the latest technology or leadership skills. We also have diversity, equity, and inclusion learning groups to further our inclusive culture that values our differences.
Access to Mentors - As part of DX, you will be paired with a mentor who cares about your development and helps you learn the skills to advance your career. In addition, you will be surrounded by smart, supportive teammates who value constant learning.
The Culture
“Live Mutual” is reflected across every aspect of MassMutual's organization, including its culture. Employees support and care for each other, just as they do the company's policyholders. They look out for one another's well-being, and are dedicated to candid communication, a forward-thinking mindset, and a non-negotiable commitment to diversity, equity, and inclusion. Here's what you can expect as a part of our team:
Work/Life Balance - We celebrate having a life outside of work. What happens in life shapes you as a human. We want to know the real you.
Focused one-on-one collaboration time with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.