Data Visualization Analyst 2 at Humana Studio_h

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Description

 

The Data Visualization Analyst 2 builds user interfaces, visualizations, and data algorithms, working with Humana’s member contact centers. Takes complex data and makes it more accessible, understandable and usable for leaders to derive insights and ultimately enable them to make the better business decisions. The Data Visualization Analyst 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

 

Responsibilities

 

The Data Visualization Analyst 2 creates new data analysis and reports and enhancements that are dynamic, interactive, automated and visually understandable.

 

·       Partners with stakeholders to elicit requirements to understand what questions they wish to answer with data. 

·       Performs data query across multiple data sets.

·       Develops complete understanding of data sets and able to quickly determine aberrations that undermine data credibility.

·       Documents data calculations, definitions and sources. Interprets data analysis and user interface reports to create a narrative that is insightful and actionable.

·       Develops business partnerships, acting as trusted advisor to stakeholders, highlighting customer and associate pain-points and recommending additional drill-down analysis to dig into these pain-points and trends.

·       Provides coaching to improve stakeholder data literacy with the ultimate goal of stakeholder self-service of recurring automated visualized reports. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

·       Makes decisions regarding own methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

·       Upon occasion, drives smaller GBO strategic projects to completion, identify and tracking milestones, escalating obstacles impeding progress, and partnering with project team members to clarify roles and tasks.

 

               

Required Qualifications

 

Must meet one of the following:

 

·       Bachelor's Degree in Statistics, Mathematics, Computer Science, Analytics, Informatics and/or related field

·       2 - 5 years of professional experience performing data analytics and building user interfaces, visualizations, and data algorithms and partnering with business stakeholders

 

Must meet all of the following:

 

·       Fluency in SQL and visualization tools such as Tableau or Power BI

·       Experience taking complex data and making it more accessible, understandable and usable for leaders to derive insights.

·       Capable of leading discussions about visualizations in order to articulate a point of view about the data, interpret trends and pain-points, promote data-driven decisions.

·       Demonstrated passion in championing improved data literacy within GBO contact center leadership

·       Demonstrated initiative, collaboration and organization skills.

·       Strong, clear oral and written communication skills

·       Flexible, dynamic personality who works well in a team environment

·       Individual contributor that can work independently

·       Must be eager and enthusiastic about contributing to an organization focused on continuously improving consumer experiences

 

Preferred Qualifications

 

·       Master's degree in Statistics, Mathematics, Computer Science, Analytics, Informatics and/or related field

·       Healthcare or managed care experience

·       Experience supporting call center with data, visualization & reporting

·       Experience with data extraction and analysis technologies such as Azure or other cloud data platforms

 

Additional Information

 

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.  This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

 

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

 

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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