We're on a quest to help people connect through pets.
Boston, MA

Data Scientist - MLOps

| Greater Boston Area
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Chewy is looking for a Data Scientist – ML Ops, Statistician or Economist with a background in marketing measurement to join the Measurement Science team at Chewy. The team uses Business Economics, Statistics and Machine Learning techniques to understand and serve the needs of our pet-parents. The team is committed to developing data-driven solutions, advancing measurement capabilities, building optimization frameworks, establishing best practices, and identifying growth opportunities across marketing channels, using methodologies such as marketing mix modeling (MMM), testing / experimentation, attribution, causal inference, forecasting, 3rd party solutions, etc.

As we grow the Measurement Science function within the Marketing Science & Operations team and set up various capabilities from ground up, you will have the opportunity to operate or lead as a full-stack data scientist. In that capacity, you will have the opportunity to develop backend ML frameworks, solve business problems, design experiments, build pipelines to streamline model development, partner with media partners and 3rd-party vendors to identify and implement new capabilities and best measurement practices, etc.

Committed to value-creation, you will work with marketing and finance stakeholders as a thought partner and guide them in their decision-making process using data and models as your north star. You will develop models and deliver insights to drastically improve how we plan and optimize our marketing efforts, drive budget allocation, and spend optimization to maximize the overall value for Chewy, and identify areas and opportunities to grow our business through data and learning. Supporting company’s growth agendas with speed and accuracy, you could lead the design of experiments across marketing channels and platforms.    

What You'll Do:

  • Own and manage end-to-end modeling development processes, e.g., translate strategic business questions into modeling, analysis, and optimization frameworks to inform business and financial decisions; manage data gathering, validation, preprocessing, model development, calibration, and evaluation; interpret and validate model outputs and extract insights, communicate with business partners, and incorporate feedback to iterate and improve results and insights.
  • Develop and evolve scenario planning optimization tools and frameworks to inform budget planning and spend optimization and forecast business outcomes.
  • Develop testing hypotheses, design experiments (e.g., multivariate, A/B, geo), size opportunity cost, implement tests/experiments, analyze results, summarize findings, and make recommendations for next steps. Leverage learnings to calibrate models and inform growth opportunities for business.
  • Build causal measurement frameworks or models to evaluate and measure impact and efficiency.
  • Identify, evaluate, or build optimal attribution framework or model for cross-channel and in-channel attribution.
  • Explain complex modeling approaches in simple terms.
  • Develop compelling narratives that connect modeling results with marketing problems.
  • Develop reports, data visualizations and presentations; document and track model performance; communicate actionable insights or business impact to stakeholders.

What you'll need:

  • Bachelors’ degree with 5+ years, Master's degree with 3+ years or PhD with 2+ years of relevant experience in Science, Economics, Statistics, Mathematics, Engineering, or related discipline
  • Ability to lead end-to-end model development and work independently with limited coaching
  • Proficiency in Python, R and SQL and open-source machine learning and analytics packages
  • Hands-on working experience in areas of machine learning, experimentation, causal inference, developing marketing mix modeling, time series modeling, forecasting, etc. is preferred
  • Experience with AWS data toolset (Athena, Sagemaker, Redshift, etc.) or similar technologies is preferred
  • Experience in attribution, spend optimization, incrementality testing, nice to have.
  • Experience in marketing analytics related fields, or domain knowledge familiar with marketing channels, KPIs, marketing platforms (e.g., Google, Facebook), marketing tools such as Google Analytics, Ads Data Hub, etc. is preferred
  • Experience of translating ambiguous customer requirements into clear problem definitions and delivering them
  • Excellent verbal and written communication skills. Able to explain details of complex concepts to non-expert stakeholders in a simple understandable way


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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