Data Privacy and Governance Lead at MassMutual

| Greater Boston Area
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At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing meaningful experiences for our customers. The Data Science Team, part of Enterprise Technology and Experience, is comprised of highly skilled, collaborative, problem solvers who are motivated to create innovative solutions that exceed the changing needs of our customers and move MassMutual – and the industry – forward.

To continue our cutting-edge work, we are hiring a Data Privacy and Governance Lead to join our Team.

What great looks like in this role

Our ideal candidate is motivated by enabling business innovation, agility and growth at scale; demonstrates leadership and vision for enterprise data governance policy and controls in the financial industry; and contributes enterprise data architecture and DevOps delivery expertise.

Data, analytics and algorithmic decision making are at the core of MassMutual’s digital evolution. In this role you will be accountable for envisioning and leading an enterprise program that holistically addresses data governance and consumer privacy rights. This leader will partner with other leaders and colleagues across the firm to promote data governance principles, define and monitor policies, implement systems and processes to democratize and maximize the value of the firm’s strategic data assets, and exceed consumers’ privacy rights expectorations.

Objectives of the role
  • Establish a vision and roadmap to deliver enterprise data governance and consumer privacy rights.
  • Deliver a principles-driven, adaptive policy framework to inventory, assess, organize, measure, and track MassMutual’s data across the enterprise.
  • Champion adoption of the self-serve framework and operating model to enable confident innovation.
  • Democratize and maximize the value of MassMutual’s data and analytics assets across all business channels.
  • Achieve industry-leading consumer trust, loyalty and NPS with superior consumer privacy rights, and maintain MassMutual’s support for the California Consumers Privacy Act.
  • Identify trends and facilitate strategies for evolutions in the regulatory environment, competitive landscape, and consumer expectations.
Daily and Monthly Responsibilities
  • Maintain a strategic roadmap for the data governance and privacy program.
  • Partner with other leaders including legal, compliance, enterprise risk, information security, and LOB data stewards to craft and maintain data governance and privacy policies.
  • Establish quantitative measures of policy compliance including data measures such as quality, ethics, veracity, and lineage.
  • Collaborate with various departments throughout the organization to establish governed DevOps at scale with automated processes for streaming governance evidence, computing measures of progress, and monitoring results/trends.
  • Contribute enterprise data modeling (party, product, agreement, event) and solution architectures that maximize data and analytics as strategic assets.
  • Deliver and maintain an enterprise-wide, metadata catalog that accurately characterizes the firm’s data sources through time to enhance the organization’s ability to leverage data across channels and business use cases.
  • Continuous improvement of data lineage and privacy capabilities for consumer information. Regular privacy impact assessments.
  • Stay up-to-date and informed on emerging practices for improving data privacy, ethics and governance practices.
Basic Qualifications
  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM).

  • Extensive experience establishing and executing complex, strategic, cross-functional enterprise programs.

  • Experience implementing and managing enterprise programs around data management and governance in highly regulated industries.

  • Knowledge of databases, data models, data management, and data quality best practices.

  • Experience creating KPIs and using them to manage execution and inform strategy.

  • Excellent communication, problem solving, organizational and analytical skills.

  • Able to work independently.

  • Exceptional influencing abilities across all levels of the organization.

  • Authorized to work in the USA with or without sponsorship.

Preferred Qualifications
  • Advanced degree preferred (M.S., M.B.A., and J.D.).

  • Financial services knowledge, including core products, business processes and participants.

  • Knowledge of methods in machine learning and artificial intelligence.

  • Expertise with the following are considered a strong plus: software development/DevOps, financial industry regulations, GDPR, privacy impact assessments, vendor management, and agile methodologies.

  • Work in Boston Office.

  • Some travel to Springfield, Amherst and New York.

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Technology we use

  • Engineering
  • Product
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    • Microsoft SQL ServerDatabases
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Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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