Data Analyst

| Greater Boston Area

About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, Marketo, Okta, Outreach, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.

About the team:

At Drift we are customer centric to our core. Fun fact, our logo is a group of people surrounding a customer. We believe in doing things that don’t scale and strive to provide an experience that is unparalleled in B2B SaaS each and every day.

We are looking for a strong data analyst to come join Drift and help us drive analytic insights and best practices from the ground up. Success in this role comes from marrying a strong data background with acute product and business acumen to deliver highly strategic and compelling insights that accelerate our business growth and influence our product decisions within Drift.

If you are passionate to work on unstructured business problems that can be solved using data, we would like to talk to you.

What you’ll be doing on the team:

  • You’ll be responsible for collecting, maintaining and analyzing data that can be translated into insights to guide our business strategy as well as inform product development efforts.
  • Understand data landscape i.e tooling, tech stack, source systems etc. and work closely with the data Engineering team to improve the data collection and quality.
  • Ability to define and spot macro and micro levels trends with statistical significance on a regular basis and understand key drivers driving those trends
  • Develop dashboards to inform business decisions with an emphasis on automation and scalability
  • Communication skills and empathy to understand and discover business pain points and build solutions to improve the user experience 
  • Find actionable strategic insights through funnels, cohort analyses, user segmentation, regression models and more
  • Constantly look for improvements in tools, data sources, data quality, and analytic techniques

In one month you'll

  • Attend onboarding sessions and learn the culture of shipping frequently.
  • Understand the business model and how Drift brings value to our customers
  • Meet with your immediate teams and the key stakeholders you support and build relationships
  • Understand our KPIs and bring your experience and learnings to make improvements
  • You have a basic understanding of the data sources and our reporting platform

By month 3 you'll 

  • You have command over existing data sources. You have become an expert in one of the data domains (Sales, Support, Product, Revenue, Others)
  • You have started delivering dashboards and data to your stakeholders
  • Have taken an inventory of data quality problems and have a point of view on how to improve them
  • If you haven’t worked with Looker before, we expect you to have taken some of the canned training and become proficient in Looker platform
  • You are taking new request through our intake process and delivering on the requests along with proper documentation
  • You have a good understanding of our Airflow and Glue pipelines. 
  • You know how to maximize the value of our snowflake data warehouse 

By month 6 you'll 

  • You are an expert in multiple data domains at Drift
  • You are an expert in Looker data modeling and visualization 
  • You are training Drifters in finding insights from the data
  • You are looking in to the predictive aspect of the data
  • Own the data quality of at least two domains

About you and what type of skills you’ll need: 

  • 2-4 year(s) of experience in a Data Analytics/Data Science or similar role using SQL and/or Python
  • Experience building dashboards - you know the trade-offs and impacts of using one metric versus another
  • SQL fluency with experience using a scripting language like Python, R or Scala
  • Good understanding of data warehousing and data lake architecture
  • Experience with data visualization and reporting tools such as Looker or similar visualization tools
  • Have previously worked with an MPP data warehouse like Redshift or Snowflake
  • Experience with AWS would be a plus

Things you love doing:

  • Tweaking pipelines in Airflow
  • Writing SQL queries and discovering relationships in data
  • Performance tuning of queries in Snowflake
  • Model data and Building dashboards in Looker
  • Hypothesis building and testing

Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.


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Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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