eCommerce Analytics Manager
Our Opportunity:
Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, you’ve landed on the right role.
The Chewy E-Commerce Analytics team is looking for an experienced eCommerce Analyst Manager to support our product team(s) in Boston, MA. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to:
- Develop keen understanding of customer onsite/in-app behavior
- Build dashboards and reports, provide ad-hoc analyses and insights for improving customer experience and conversion rate
- Use analysis and insights to inform the customer experience roadmap
We’re looking for a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment. You’ll have the ability to make a significant contribution to Chewy’s success and the satisfaction of directly seeing the results of your work.
What You’ll Do:
- Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of business metrics
- Conduct deep dive analysis on customer pathing and other website and mobile app interactions to optimize site experience
- Use available tools and data (Snowflake, Python, Google Analytics, Tableau, etc.) to construct, maintain, distribute and enhance dashboards and reporting
- Ensure analytics implementation provides crystal-clear visibility into the impact and the value of new features and functionality
- Build insights and create recommendations via written and verbal communications that can be understood by a broad audience
- Establish & maintain strong relationships with key stakeholders
- Recommend and help run and analyze A/B tests on new features/content
Who You Are:
- Deep experience working with data visualization tools
- Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences
- Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction
- You have a deep understanding of web analytics data collection, experience working with developers to define requirements, implement code & validate data
- You’re a Tableau guru. You can manipulate data, you’re a wiz with parameters & you can build any view in Tableau like it’s nothing
- You have deep experience writing and tuning SQL queries and knowledge of relational databases (we’ll quiz you on this!)
Bonus:
- Experience with Python and/or A/B testing tools
- Experience with ecommerce data
- Bachelor’s, Master’s or advanced degree in a quantitative, marketing or technical field
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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