Business Acceptance Consultant
The Opportunity
As a Business Acceptance Consultant you will be responsible for principally reviewing MML Investors Services (MMLIS) Registered Representatives' business submissions while mitigating risk to the firm by assessing New Business submissions and documentation to ensure compliance with regulatory and firm policies and procedures. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Team
This role is part of MML Investor Services (MMLIS) and will be a key member of the department. The team reviews internal and external firm paperwork and provides high level of customer service regarding suitability of transactions and documents according to requirements and regulations.
The Impact
As a Business Acceptance Consultant you will conduct full suitability review according to guidelines and FINRA regulations. This role will effectively communicate status and issues and provide guidance and education to field personnel regarding regulations and requirements.
Key responsibilities of the role include:
Conduct back-office review and firm-acceptance of New Business submissions of Variable Universal Life and Group Retirement Plan submissions and may include Corporate RIA accounts, Brokerage accounts, Options accounts, 529 plans, and annuities.
Perform full suitability review to appropriate SEC guidelines and FINRA rule 2330.
Determine root cause of issues, provide solutions, and resolve matters independently without management supervision.
Assume full ownership of escalated cases; consult appropriate resources and identify customer focused resolutions compliant with regulatory guidelines.
Acquire and maintain expert level knowledge of all products.
Must demonstrate and leverage superior communication skills to influence and educate field and home office personnel.
Work collaboratively with aligned Regional Supervisory Director, Field Support Consultant, and Manager to identify and address training gaps and/or trends.
Consistently identify and report to management on trending and risk mitigation measures
The Minimum Qualifications
FINRA Series 7 and 24 required at time of application.
1+ year MMLIS experience or 3 years equivalent experience assessing registered representatives business submissions .
Superior customer service skills.
Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style.
Ability to work in a fast paced, ever changing environment.
High degree of ownership and sense of urgency.
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
FINRA Series 4 and 53 (or to be obtained within one year (If the Series 7 was obtained after 11/7/2011 the Series 52 is then a prerequisite for the Series 53).
Extensive working knowledge or ability to learn the following systems: National Financial Services' Unified Account Opening, NFS BPM, Envestnet's ENV2 platform, Automated Work Distributor (AWD), Streetscape, Fidelity Brokerage System Interface
College degree preferred with a concentration in business or finance.
What to Expect as Part of MassMutual and the Team
Regular meetings with the MMLIS New Business Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
#LI-CR24
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
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