Associate Director, E-Commerce Analytics
Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? The Chewy Ecommerce Analytics team is looking for an experienced Associate Director, Ecommerce Analytics. In this role, you’ll lead a team of talented analysts aligned with product teams, helping the Ecommerce org improve conversion rate and customer experience, measure our impact and prioritize the right work through analysis, reporting/dashboarding, experimentation and tagging.The ideal candidate is a strong people manager and gifted analyst who thrives in a rapidly growing environment. You are comfortable blazing your own path and operating in a highly ambiguous environment.
What You'll Do
- Build, lead and mentor a high-performing team of analysts.
- Lead team to produce insights and recommendations by using advanced analytics techniques on the massive amount of customer traffic, browsing and purchase data
- Design and execute experiments that drive step-change improvements to conversion rate and customer experience.
- Influence Ecommerce leadership to make more data-informed decisions
- Set team standards and processes for analysis, reporting, dashboarding and tagging.
- Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
What You'll Need
- 7+ years’ experience in ecommerce/digital analytics or equivalent experience.
- Proven experience leading and growing a high-performing team of analysts.
- Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders
- Expert-level Excel capabilities (data manipulation, formulas, modeling).
- Bachelor’s or Master’s degree in Computer Science, Mathematics, Economics, Quantitative Business/Business Analytics, Information Technology or Engineering. Advanced degree preferred.
- Experience and understanding of at least two of the following:
- Implementing or working with clickstream analytics tools (Adobe, Google Analytics, Mix Panel, etc. or homegrown)
- Familiarity with A/B testing concepts and tools (Adobe, Monetate, Optimizely, etc. or homegrown)
- Data visualization tools such as Tableau, Looker, etc.
- Digital marketing, including click attribution, impression tracking, customer journey.
- Structured programming language such as SQL, Python, R, etc.
- Tracking business results including identifying KPIs, reporting on the KPIs and investigating variations and trends
- Using advanced analytics in taking large data sets to detect patterns, isolate customer behaviors, segment and forecast
Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. With corporate offices in both Boston, Massachusetts and Ft. Lauderdale, Florida, our team of over 8000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.