Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Associate Director, E-Commerce Analytics

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Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? The Chewy Ecommerce Analytics team is looking for an experienced Associate Director, Ecommerce Analytics. In this role, you’ll lead a team of talented analysts aligned with product teams, helping the Ecommerce org improve conversion rate and customer experience, measure our impact and prioritize the right work through analysis, reporting/dashboarding, experimentation and tagging.The ideal candidate is a strong people manager and gifted analyst who thrives in a rapidly growing environment. You are comfortable blazing your own path and operating in a highly ambiguous environment.

What You'll Do:

  • Build, lead and mentor a high-performing team of analysts.
  • Lead team to produce insights and recommendations by using advanced analytics techniques on the massive amount of customer traffic, browsing and purchase data
  • Design and execute experiments that drive step-change improvements to conversion rate and customer experience.
  • Influence Ecommerce leadership to make more data-informed decisions
  • Set team standards and processes for analysis, reporting, dashboarding and tagging.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.

What You'll Need:

  • 7+ years’ experience in ecommerce/digital analytics or equivalent experience.
  • Proven experience leading and growing a high-performing team of analysts.
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders
  • Expert-level Excel capabilities (data manipulation, formulas, modeling).
  • Bachelor’s or Master’s degree in Computer Science, Mathematics, Economics, Quantitative Business/Business Analytics, Information Technology or Engineering. Advanced degree preferred.
  • Experience and understanding of at least two of the following:
    • Implementing or working with clickstream analytics tools (Adobe, Google Analytics, Mix Panel, etc. or homegrown)
    • Familiarity with A/B testing concepts and tools (Adobe, Monetate, Optimizely, etc. or homegrown)
    • Data visualization tools such as Tableau, Looker, etc.
    • Digital marketing, including click attribution, impression tracking, customer journey.
    • Structured programming language such as SQL, Python, R, etc.
    • Tracking business results including identifying KPIs, reporting on the KPIs and investigating variations and trends
    • Using advanced analytics in taking large data sets to detect patterns, isolate customer behaviors, segment and forecast

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

 

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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