AI Ethics and Governance Lead at MassMutual

| Greater Boston Area
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What great looks like in this role

Our ideal candidate has extensive knowledge and practitioner experience with methods in machine learning (ML) and Artificial Intelligence (AI) needed to pursue an interdisciplinary approach to empower our business for success and to address novel challenges posed by artificial intelligence. 

Data, analytics and algorithmic decision making are at the core of MassMutual’s digital evolution. In this role you will be responsible for implementing a principles-driven enterprise program that holistically addresses AI/ML governance at scale and enables the delivery of superior customer experiences and innovative products while ensuring that key values, such as fairness, are built into artificially intelligent systems supporting decision making.

This leader will be responsible for engaging with data scientists, our controls partners, and other leaders to define enterprise policies and standards, and to establish a governance program to catalog, assess, measure and monitor the firm’s algorithmic assets and models. Success also includes facilitating learning and idea-sharing internally and externally around emerging AI techniques and issues such as interpretability and explainability of algorithmic decisions, fairness, and best practices.

Objectives of the role

  • Define enterprise strategy, policies and standards for AI/ML models and establish an enterprise governance program
  • Deliver a principles-driven, adaptive policy framework to catalog, assess, measure and monitor algorithmic assets and models across the enterprise.
  • Champion and facilitate adoption of the framework to enable confident innovation with machine learning and algorithmic decision making across all business channels.
  • Establish and maintain the program and be responsible for identifying and following trends in industry, academia and legislature.

Daily and Monthly Responsibilities

  • Collaborate and partner with leaders across our data science team, business channels, law, compliance, enterprise risk, and information security for policy making and best practices.
  • Develop and implement AI/ML strategy and standards of use.
  • Establish quantitative measures of policy compliance including algorithm measures that include performance, fairness, accountability, transparency, and auditability.
  • Collaborate with various departments to establish automated processes that collect and compute measures of progress and alignment with principles.
  • Develop and maintain a strategic roadmap for AI governance roll-out across the enterprise.
  • Create and maintain a meta-data asset that accurately characterizes the firm’s algorithms through time, as well as their adherence to governance policies.
  • Identify and engage AI leaders across the enterprise and coordinate with them to achieve adoption and consistency of governance across business channels.
  • Stay up-to-date and informed on emerging practices for improving algorithm and AI governance practices.
  • Manage a team of AI governance analysts.

Basic Qualifications

  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM), or equivalent experience.
  • Knowledge of methods for designing, developing, testing, peer-reviewing, and deploying machine learning and artificial intelligence solutions. Practitioner experience is considered a strong plus.
  • Knowledge of metrics associated with characterizing performance, bias, variance, and error of algorithms and predictive models.
  • Experience implementing and managing enterprise governance programs in highly regulated industries.
  • Experience establishing and executing complex, strategic, cross-functional enterprise programs.
  • Experience creating KPIs and using them to manage execution and inform strategy.
  • Exceptional communication skills, both written and verbal.
  • Exceptional influencing abilities across all levels of the organization.
  • Some travel to Springfield, MA, Amherst, MA, and New York, NY. (approx. 1 – 2x/month)

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
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    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
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    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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