Teleperformance
Customer Support Specialist - Dutch Speaker - 9 Months Renewable Contract
Be an Early Applicant
Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.
Overview
About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
QualificationsMinimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
Proficient in English and Dutch (both written and verbal).
Strong communication and problem-solving skills.
Comfortable working in a fast-paced, multicultural environment.
Willing to work on a 9-month renewable contract.
Key Responsibilities
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Provide first-line support to business clients via email, chat, or phone.
Manage and resolve B2B inquiries related to orders, accounts, and system usage.
Collaborate with internal teams to ensure timely and accurate responses.
Document all customer interactions and feedback within the system.
Handle escalations professionally and ensure service-level targets are met.
Support process improvements and contribute to continuous service enhanceme
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