The role involves managing B2B catering inquiries, handling order processes, coordinating teams, and providing high-quality customer support.
This is a remote position.
Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.
Responsibilities
- Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
- Handle the full order lifecycle: intake, updates, modifications, and cancellations
- Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
- Respond to customer inquiries with professionalism, empathy, and efficiency
- De-escalate customer concerns and provide solution-oriented resolutions
- Perform general customer service duties as needed to support the broader team
Requirements
- Excellent spoken and written English communication skills — both phone and email proficiency are essential
- Proven experience in customer service, preferably in a B2B environment
- Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
- Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
- Highly organized, detail-oriented, and capable of working independently with minimal supervision
Qualifications
- Prior experience in customer support, client relations, or account coordination
- Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
- Experience working in or with the restaurant and/or catering industry is desirable but not required
- Proficiency with Google Suite and VoIP/communication platforms
Benefits
Similar Jobs
Cloud • Healthtech • Software
Provides technical support to customers through phone and email, manages and prioritizes support cases, tracks resolutions, and maintains customer satisfaction metrics. Supports sales, study management, marketing, and QA activities while developing expertise in Medrio’s SaaS platform and clinical research industry. The role includes structured onboarding, progressive responsibility, and collaboration with internal teams.
Top Skills:
SaaSSalesforce
Artificial Intelligence • Machine Learning • Productivity • Software
Provide technical support, training, troubleshooting, and customer assistance through ticket, phone, and chat channels. Build and maintain customer documentation, tutorials, and training materials. Advocate for customers by gathering feedback, escalating issues, identifying trends, and collaborating cross-functionally. Help establish scalable support processes, monitor support metrics, and improve customer satisfaction, retention, and software adoption.
Top Skills:
FrontLinear
.png)
Artificial Intelligence
Handle inbound customer support for an AI real estate photo editing platform, resolving questions, quality issues, flagged shoots, human edit requests, and account problems. Identify and route bugs, churn risks, sales opportunities, and onboarding issues. Provide fast, clear, judgment-driven service while improving support workflows, scalability, and operational efficiency.
Top Skills:
Ai ToolsSlack
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
